Trustworthiness in mHealth information services: An assessment of a hierarchical model with mediating and moderating effects using partial least squares (PLS)

By Shahriar Akter, John G. D'Ambra, Pradeep Kumar Ray. J. Assoc. Inf. Sci. Technol., 2011

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The aim of this research is to advance both the theoretical conceptualization and the empirical validation of trustworthiness in mHealth (mobile health) information services research. Conceptually, it extends this line of research by reframing trustworthiness as a hierarchical, reflective construct, incorporating ability, benevolence, integrity, and predictability. Empirically, it confirms that partial least squares path modeling can be used to estimate the parameters of a hierarchical, reflective model with moderating and mediating effects in a nomological network. The model shows that trustworthiness is a second‐order, reflective construct that has a significant direct and indirect impact on continuance intentions in the context of mHealth information services. It also confirms that consumer trust plays the key, mediating role between trustworthiness and continuance intentions, while trustworthiness does not have any moderating influence in the relationship between consumer trust and continuance intentions. Overall, the authors conclude by discussing conceptual contributions, methodological implications, limitations, and future research directions of the study. © 2011 Wiley Periodicals, Inc.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/a1763056b1b33727b8b2e48f70080ceee4327579

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Citations in the corpus

Modelling quality dynamics, business value and firm performance in a big data analytics environment (2017, background): “For example, the size of the mediating effect between BDA system quality (iv) and firm performance (dv) mediated by BDA business value (m) is the product of the standardized paths between iv and m and between m and dv (Akter et al., 2011).”
The privacy-personalization paradox in mHealth services acceptance of different age groups (2016, background): “In fact, mHealth can be defined as the utilization of emerging wireless information and communication technologies to transmit healthcare services, which are applicable for service receivers to acquire health services through mobile devices such as mobile phones, smart phones and PADs (Akter et al. ”
Analysis of Cost Overrun Factors for Small Scale Construction Projects in Malaysia Using PLS-SEM Method (2013, methodology): “Overall model fitness was calculated by using following equation as adopted by (Akter et al., 2011a).”
An Evaluation of PLS Based Complex Models: the Roles of Power Analysis, Predictive Relevance and GoF Index (2011, positive): “…rigor in complex models as it can avert the limitations of covariance based Structural Equation Modeling (CBSEM) with regard to distributional properties, measurement level, sample size, model identification and factor indeterminacy (Chin 1998a, 2010; Wetzels et al. 2009; Akter et al. 2010, 2011).”