Women's Jobs, Men's Jobs: Sex Segregation and Emotional Labor

By M. Guy, M. Newman. 2004

465 citations recorded by the source corpus.

Subfields: Public Administration, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/98494ef3061c3c14796575691991dc169264449f

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Citations in the corpus

Organizational Culture, Change and Emotions: A Qualitative Study (2009, background): “Researchers have commented on how organizational norms of emotion management have been constructed by men to marginalize women (Putnam and Mumby, 1992; Guy and Newman, 2004).”
Suppression or expression (2005, methodology): “Yet in developing this typology of emotional labour, Bolton does not highlight the gendered nature of this form of work as originally argued by Hochschild (1983) and reinforced by Taylor and Tyler (2000) and Tyler and Taylor (2001), Williams (2003) and Guy and Newman (2004).”
Backlash effects for disconfirming gender stereotypes in organizations (2008, background): “Because the type of labor female managers are expected to perform often involves stress from interpersonal conflict (i.e., dealing with personnel), researchers have pointed to the costs of emotional labor as a factor in female management turnover (Guy & Newman, 2004; Pugliesi, 1999).”
How Emotional Labor and Ethical Leadership Affect Job Engagement for Chinese Public Servants (2014, background): “…all public-service jobs and in two thirds of all workplace communication, yet little is known about how organizations assist workers as they strive to follow emotive display rules (Duke, Goodman, Treadway, & Breland, 2009; Guy et al., 2008; Guy & Newman, 2004; Mann, 1999; Maslach & Leiter, 2008).”
Compassion at the counter: Service providers and bereaved consumers (2006, background): “It may well be significant that this work was largely the preserve of female staff: emotional labour (including the work of compassion) is often seen as women’s work, and thus becomes naturalized, essentialized, invisible and uncompensated (Frost et al., 2005; Guy & Newman, 2004; Lewis, 2005).”
Work-Related Stressors and Health-Related Outcomes in Public Service (2015, background): “…service jobs require face-to-face or voice-tovoice exchanges between public servants and citizens, in which emotional labor is often needed to display work-appropriate emotive behaviors—for example, being nicer than nice or tougher than tough (Guy & Newman, 2004; Newman, Guy, & Mastracci, 2009).”