Sharon Bolton
General Health Professions · 2003–2013
A researcher in the Science corpus: 6 papers; trusts 8 researchers and is trusted by 8 researchers here, as inferred from the citation graph.
Subfields
- General Health Professions — 13 citations into it; #879 of 4,781 by trust here, #1,817 by citations
- Sociology and Political Science — 13 citations into it; #4,911 of 22,756 by trust here, #8,438 by citations
- Public Administration — 9 citations into it; #275 of 1,097 by trust here, #366 by citations
Whom Sharon Bolton trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- Patricia Lewis
- P. Thompson
- Chrissie Smith
- Jens Beckert
- F. Block
- W. Streeck
- David Holman
- Adrian Furnham
- A. Sayer
- Siobhán McGrath
Who trusts Sharon Bolton overall
- N. Bandelj
- Melissa M. Sloan
- Jonathan Payne
- Knut Laaser
- Alessandro Gandini
- T. Baum
- G. Kinman
- P. Nylander
- Patricia Lewis
- Stephen J. Fineman
Papers from Sharon Bolton's perspective
Ordered by how strongly the researchers Sharon Bolton trusts endorse each paper. Same corpus, a different order for every researcher.
- Disconnected Capitalism: Or Why Employers Can't Keep Their Side of the Bargain
- The double indeterminacy of labour power
- The Presentation of Self in Everyday Life
- Customer Violence and Employee Health and Safety
- Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart
- Labour Power and Labour Process: Contesting the Marginality of the Sociology of Work
- WORK RELATIONSHIPS IN TELEPHONE CALL CENTRES: UNDERSTANDING EMOTIONAL EXHAUSTION AND EMPLOYEE WITHDRAWAL
- Service profit chain
- Phoning in sick? An overview of employee stress in call centres
- Being Human: The Problem of Agency
Their papers
- Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart (2003) — 532 citations
- Conceptual confusions : emotion work as skilled work (2004) — 97 citations
- The (mis)representation of customer service (2005) — 154 citations
- Getting to the heart of the emotional labour process: a reply to Brook (2009) — 95 citations
- Work, employment and society through the lens of moral economy (2013) — 120 citations
- Trolley dolly or skilled emotion manager? Moving on from Hochschild's Emotional Labour (2003) — 106 citations