Compassion at the counter: Service providers and bereaved consumers

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13_2_30: Experiences, perceptions and expectations of retail employment for Generation Y (2007, unknown): “As the aim of this exploratory research was to generate insights to inform the later stages of the research design, the number of students involved in this part of the research is considered adequate and indeed reflects sample sizes of studies conducted elsewhere (Sturges,1999; Simpson, 2004; 2005; ”
Understanding compassion capability (2011, background): “For instance, there is evidence that experiencing an act of compassion can aid an individual’s recovery from painful experiences and positively influence how they see their colleagues and their organization (Frost et al., 2000; Kahn, 1993; Lilius et al., 2008; O’Donohoe and Turley, 2006).”
Compassion revealed: What we know about compassion at work (and where we need to know more) (2011, background): “This extends to employees not typically thought of as “caregivers,” such as newspaper employees whose interactions with grieving customers are enhanced as a function of support from and emotion processing with their coworkers (O’Donohoe & Turley, 2006).”