On the trait antecedents and outcomes of service worker job resourcefulness: A hierarchical model approach

By J. Licata, J. Mowen, Eric G. Harris, Tom J Brown. 2003

189 citations recorded by the source corpus.

Subfields: Clinical Psychology, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/8e0c1620244c98f007dee8ab1081d75992ce59b1

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In Clinical Psychology

In Organizational Behavior and Human Resource Management

Citations in the corpus

Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement (2016, unknown): “Individuals who have a high need for activity have the desire to keep being busy all the time and stay active (Licata et al., 2003).”
Examining the trait and functional motive antecedents of four gambling activities: Slot machines, skilled card games, sports betting, and promotional games. (2009, methodology): “The 3M model has been employed to investigate the antecedents and consequences of a variety of phenomena, including service employee performance ( Licata et al. , 2003”
Ethical Leadership, Affective Commitment, Work Engagement, and Creativity: Testing a Multiple Mediation Approach (2019, background): “Moreover, committed employees have the abilities to tackle the barriers and achieve their goals with fewer resources [60].”
The Selling Orientation–Customer Orientation (Soco) Scale: Cross-Validation of the Revised Version (2004, background): “Consequently, customer orientation continues to be of research interest at the individual level (Licata et al. 2003) as well as at the organizational level (Rindfleisch and Moorman 2003).”
Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees (2009, background): “An important personality trait that is applicable in the context of call centre frontline work yet remains to be explored is the situational trait of job resourcefulness, which refers to “the enduring disposition to garner scarce resources and overcome obstacles in the pursuit of job-related goals” ”
How and When Does Customer Orientation Influence Frontline Employee Job Outcomes? A Meta-Analytic Evaluation (2012, background): “For example, CO has been shown to increase self-rated (e.g., Licata et al. 2003) and managerrated (e.g., Grizzle et al. 2009) performance and decrease employees’ propensity to leave the organization (e.g., Babakus, Yavas, and Ashill 2009).”
Applying the 3M Model of Personality and Motivation to Adventure Travelers (2012, background): “Measures of the eight elemental traits were taken from Licata et al. (2003).”
The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective (2009, background): “, nature f the job) (Licata et al. 2003). Specifically, Mowen’s (2000) 3M odel places CO at the most concrete level (surface-level) in a our-level personality hierarchy.”
Role stressors, service worker job resourcefulness, and job outcomes: An empirical analysis (2006, methodology): “Items for the personality measures were adapted from Licata et al. (2003) and Mowen (2000).”