Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees

By Nicholas J. Ashill, Michel Rod, Peter C. Thirkell, J. Carruthers. 2009

111 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/bf6141fc7de84286362dcf7ae72837c6f00f06f8

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

1. Henrik Gustafsson
2. P. Hassmén
3. Erik Lundkvist
4. Sören Hjälm

In Organizational Behavior and Human Resource Management

1. Dave J. Ketchen
2. G. Tomas M. Hult
3. Henrik Gustafsson
4. Marko Sarstedt
5. Christian M. Ringle
6. Jörg Henseler
7. Joseph F. Hair
8. Olli‐Pekka Kauppila

In Sociology and Political Science

1. Erik Lundkvist
2. G. Tomas M. Hult
3. Dave J. Ketchen
4. Henrik Gustafsson
5. P. Hassmén
6. Sören Hjälm

Citations in the corpus

• Addressing Common Method Variance: Guidelines for Survey Research on Information Technology, Operations, and Supply Chain Management (2011, methodology): “Harman’s single-factor test is by far the most commonly used remedy to control for CMV across all fields [44], including management (e.g., [2], [63]), business ethics (e.g., [53]), psychology (e.g., [15], [50]), and marketing (e.g., [ 1 ], [52]).”
• An interpretative phenomenological analysis of burnout and recovery in elite soccer coaches (2012, background): “Qualitative research in other fields has shown that various cognitive and physical changes may aid the recovery process (Rook and Zijlstra 2006, Ashill et al. 2009, Hätinen et al. 2009, Eriksson et al. 2010).”