Role stressors, service worker job resourcefulness, and job outcomes: An empirical analysis

By Eric G. Harris, Andrew B. Artis, Jack Walters, J. Licata. 2006

111 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/874bfb512aa7d6a716cb17362404690a60842aed

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Nicholas J. Ashill
2. Alex Ricardo Zablah
3. Darrell E. Bartholomew
4. Tom J Brown
5. Michel Rod
6. J. Carruthers
7. Peter C. Thirkell
8. George R. Franke

In Sociology and Political Science

1. Michel Rod
2. Tom J Brown
3. J. Carruthers
4. Nicholas J. Ashill
5. Peter C. Thirkell
6. Darrell E. Bartholomew
7. George R. Franke
8. Alex Ricardo Zablah

Citations in the corpus

• Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees (2009, background): “While some evidence exists for the direct influence of job resourcefulness on such job outcomes as job performance, job satisfaction, and turnover intentions ( Harris et al. , 2006”
• How and When Does Customer Orientation Influence Frontline Employee Job Outcomes? A Meta-Analytic Evaluation (2012, background): “Nonetheless, an approximately equal number of studies have also concluded that CO has no effect on self-rated and manager-rated performance (e.g., Flaherty et al. 2009) or workers’ intentions to quit their frontline jobs (e.g., Harris et al. 2006).”