Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services

By N. Sharma, Paul G. Patterson. 2000

817 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/8be9aa0ae97c75a250cd9b164a79b7ce3c507e81

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In Organizational Behavior and Human Resource Management

In Social Psychology

In Sociology and Political Science

Citations in the corpus

Wowing the millennials: creating brand equity in the wine industry (2006, background): “Commitment is defined as a consumer’s belief that an ongoing relationship is worth investing time, energy, and money in (Sharma and Patterson, 2000).”
Emerging bicycle tourism and the theory of planned behavior (2017, background): “Previous studies across a number of arenas have provided evidences supporting the moderating role of alternative attractiveness (e.g. Goode & Harris, 2007; Han, 2015; Hwang & Hyun, 2014; Jones et al., 2000; Kim et al., 2004; Nagengast et al., 2014; Sharma & Patterson, 2000).”
Travelers' pro-environmental behavior in a green lodging context: Converging value-belief-norm theory and the theory of planned behavior (2015, neutral): “…the competitive hospitality industry, there is a general consensus that alternatives' attractiveness affects the formation of individuals' intention or behavior (Colgate & Lang, 2001; Han, Back, & Barrett, 2009; Jones, Mothersbaugh, & Beatty, 2000; Lee, Ahn, & Kim, 2008; Sharma & Patterson, 2000).”
Customer repurchase intention: A general structural equation model (2003, background): “As this cost increases, customers are less likely to change suppliers (de Ruyter et al., 1998; Jones et al., 2000; Sharma and Patterson, 2000).”
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link (2014, background): “…to remain x x Qin, Chen, and Wan 2012 Customer loyalty x Ranaweera and Prabhu 2003 Customer retention x Sharma 2003 Relationship commitment x Sharma and Patterson 2000 Relationship commitment x Tsai et al. 2010 Customer loyalty x x Tong, Wong, and Lui 2012 Customer loyalty x Vasudevan,…”
Instrumental and interpersonal determinants of relationship satisfaction and commitment in industrial markets (2005, background): “…variety of contexts, including distribution channel relationships (e.g., Anderson and Narus, 1990; Ganesan, 1994; Morgan and Hunt, 1994; Selnes and Gronhaug, 2000; Schellhase et al., 2000), busi- ness services (e.g., Moorman et al., 1993), and consumer services (e.g., Sharma and Patterson, 2000).”
Examining online social brand engagement: a social presence theory perspective (2017, methodology): “…interesting 0.835 I follow brands social media platforms to learn of any on-going or upcoming brand activities 0.778 Commitment (Hudson et al., 2016; Sharma and Patterson, 2000) 0.889 0.729 I am very committed to my engagement with the brand 0.752 I am willing to make sacrifices to engage with…”
Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers (2011, background): “These costs refer to the effort, time, and money that would be involved in searching for an acceptable, alternative service provider (Burnham et al. 2003; Jones et al. 2000; Sharma and Patterson 2000).”
The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005, background): “The customer perceives high risk regarding a brand he/she has never used ( Sharma and Patterson, 2000”