Customer repurchase intention: A general structural equation model

By P. Hellier, G. Geursen, R. Carr, J. Rickard. 2003

1,861 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/97c6a5e1a6c5458f5523bcf6852dc67cbc7d45d6

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In Marketing

1. Heesup Han
2. Haiyan Song
3. Gang Li
4. Mohammed El-Adly
5. Hyuckgi Lee
6. N. Jin
7. Sang-Mook Lee
8. Sajad Rezaei

In Organizational Behavior and Human Resource Management

1. Heesup Han
2. Mohammed El-Adly
3. Hyuckgi Lee
4. N. Jin
5. Sang-Mook Lee
6. Haiyan Song
7. Kisang Ryu
8. Sajad Rezaei

Citations in the corpus

• Investigating the role of social media marketing on value co-creation and engagement: An empirical study in China and Hong Kong (2020, background): “Repurchase intention reflects consumers’ loyalty behaviour, denoting their intention to buy the same product from the same firm on more than one occasion (Hellier et al., 2003).”
• A new understanding of satisfaction model in e-re-purchase situation (2010, background): “Penelitian Oleh Elif Karaosmanog˘lu and Ays¸e Banu Elmadag˘ Bas¸ dan Jingyun (Kay) Zhang (2011 Penelitian kali ini mengacu pada penelitian dari Elif Karaosmanog˘lu and Ays¸e Banu Elmadag˘ Bas¸ dan Jingyun (Kay) Zhang (2011) pada European Journal Of Marketing dengan judul “The Role Of Other Customer ”
• Assessing e‐commerce systems success: a respecification and validation of the DeLone and McLean model of IS success (2008, background): “Thus, to better understand e-commerce systems success and consumer behaviour, managers should take into consideration both cognitive and affective variables (i.e. Perceived Quality, Perceived Value and Satisfaction).”
• Assessing the effects of consumers' product evaluations and trust on repurchase intention in e-commerce environments (2018, background): “It also reduces an individual’s need to search for alternative websites since such a search effort will be more expensive than staying with the current website (Hellier et al., 2003).”
• The Moderating Effect of Customer Perceived Value on Online Shopping Behaviour (2011, background): “Repurchase intention refers to consumers’ evaluation of future purchases from the same company based on their previous experience (Patterson and Spreng, 1997; Hellier et al., 2003; Durvasula et al., 2004; Seiders et al., 2005; Olaru et al., 2008).”
• Green product quality, green corporate image, green customer satisfaction, and green customer loyalty (2010, background): “Many studies have investigated the relationship between customer satisfaction and customer loyalty (Hellier et al., 2003; Butcher et al., 2002; Gountas and Gountas, 2007; Zboja and Voorhees, 2006; Fornell et al., 2006; Oliver, 1999).”
• The interrelationships between relationship marketing constructs and customer engagement dimensions (2018, positive): “Considering Zeithaml’s (1988) view of perceived value, the construct is measured by determining the extent to which the customer believes the price charged for a product or service is acceptable and low compared to other providers, and whether additional benefits are provided, and the product or ser”
• The Effect of Brand Satisfaction, Trust and Brand Commitment on Loyalty and Repurchase Intentions (2012, background): “Perceived value is the value perception that arises from the comparison of the cost of a product or service customers pay for the brand and the advantage it has (Hellier et al., 2003).”