Perceived Organizational Support as a Moderator of Emotional Labor/Outcomes Relationships

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The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes (2015, background): “In other words, employees’ work efforts are manifested through their sense-making of the endorsement provided by their organization, which enhances their job performance (Duke et al., 2009).”
Co‐Worker Exclusion and Employee Outcomes: An Investigation of the Moderating Roles of Perceived Organizational and Social Support (2014, background): “Past research has demonstrated that POS helps employees to deal with work-related problems such as emotional labour (Duke et al., 2009), emotional disengagement (Karatepe, 2011), workload (Ilies et al.”
Is all Support Equal? The Moderating Effects of Supervisor, Coworker, and Organizational Support on the Link between Emotional Labor and Job Performance (2017, methodology): “A close reflection of the urrent study is shown in Duke et al. (2009) and Nixon t al.”
Emotional Labor at a Crossroads: Where Do We Go from Here? (2015, background): “Organizational support perceptions gave a sense of value that buffered the dissatisfaction from emotion regulation of retail workers (Duke et al. 2009).”