S. Han
Organizational Behavior and Human Resource Management · with Bonn · 2015–2016
A researcher in the Science corpus: 4 papers; trusts 6 researchers and is trusted by 0 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 91 citations into it
- Sociology and Political Science — 82 citations into it
- Social Psychology — 49 citations into it
- General Health Professions — 36 citations into it
- Clinical Psychology — 7 citations into it
- Statistics and Probability — 7 citations into it
Whom S. Han trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- Andrew F. Hayes
- Alicia A. Grandey
- Osman M. Karatepe
- Kristopher J Preacher
- Philip M. Podsakoff
- R. Eisenberger
- Linda Rhoades
- Won‐Moo Hur
- Naomi Dyer
- H. Ben-Zur
Who trusts S. Han overall
Papers from S. Han's perspective
Ordered by how strongly the researchers S. Han trusts endorse each paper. Same corpus, a different order for every researcher.
- SPSS and SAS procedures for estimating indirect effects in simple mediation models (Behavoir research methods, instruments & computers)
- WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY
- Incivility in the workplace: incidence and impact. (Journal of Occupational Health Psychology)
- Emotion regulation in the workplace: a new way to conceptualize emotional labor. (Journal of Occupational Health Psychology)
- The job satisfaction-job performance relationship: a qualitative and quantitative review. (Psychological bulletin)
- Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach
- Testing a conservation of resources model of the dynamics of emotional labor. (Journal of Occupational Health Psychology)
- Is “service with a smile” enough? Authenticity of positive displays during service encounters
- Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships:
- Applying multilevel confirmatory factor analysis techniques to the study of leadership
Their papers
- The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention (2016) — 378 citations
- Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance (2016) — 240 citations
- The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes (2015) — 103 citations
- The effect of customer incivility on service employees’ customer orientation through double-mediation of surface acting and emotional exhaustion (2015) — 129 citations