Generation effects on work engagement among U.S. hotel employees

By Jeongdoo Park, D. Gursoy. 2012

301 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/77435a78414a52559d7a802c0ece76b19ce633ac

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. A. Grobelna
2. Junghoon Lee
3. C. Ok
4. Jungsun Kim
5. Anthony Gatling
6. Laura A. Book
7. J. Busser
8. A. Lu

In Social Psychology

1. A. Grobelna
2. Anthony Gatling
3. Jungsun Kim
4. Laura A. Book
5. J. Busser
6. Heerae Kang
7. Junghoon Lee
8. C. Ok

In Sociology and Political Science

1. A. Grobelna
2. Junghoon Lee
3. C. Ok
4. Jungsun Kim
5. Anthony Gatling
6. Laura A. Book
7. A. Lu
8. J. Busser

Citations in the corpus

• Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support (2020, methodology): “This measure was also used in other studies in the hotel setting (e.g., Karatepe & Sokmen, 2006; Park & Gursoy, 2012).”
• Impact of service climate and psychological capital on employee engagement: The role of organizational hierarchy (2018, background): “, 2015), and a generational perspective (Park and Gursoy, 2012), (2) what organizations offer employees, including procedural justice (Karatepe, 2011), work characteristics (Burke et al.”
• Hotel Employee Work Engagement and Its Consequences (2016, background): “…of employee engagement at the level of the employee, using individual attitude/behavior perspectives with the positive associations with job satisfaction and organizational commitment (e.g., Karatepe, 2011a, 2011b, 2013, 2014; Karatepe, Karadas, Khabbaz, & Naderiadib, 2013; Park & Gursoy, 2012).”
• The effects of leadership satisfaction on employee engagement, loyalty, and retention in the hospitality industry (2019, methodology): “Generational differences have been found to affect the level of work engagement and turnover intention among hotel employees in the U.S. (Park & Gursoy, 2012).”
• Impact of Job Burnout on Satisfaction and Turnover Intention (2016, background): “Keywords: burnout; job satisfaction; turnover intention; generational differences; Baby Boomers; Millennials; Generation X IntroductIon The hospitality industry is a service-oriented industry where workers are always required to behave politely and display appropriate emotions when serving customers”
• Revisiting talent management, work-life balance and retention strategies (2015, background): “The perceptions of hospitality employees are explored in Cyprus (Nadri and Tanova, 2010), Spain and Portugal ( Gallargo et al, 2010), Estonia, Latvia and Lithuania (Carraher et al, 2010), the United States (Jang and George, 2012; Lee and Way, 2010; Park and Gursoy, 2012;)”