Conflict Escalation: Dispute Exacerbating Elements of E-mail Communication

By R. Friedman, Steven C. Currall. 2003

229 citations recorded by the source corpus.

Subfields: Management Science and Operations Research, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/772d2486efa5e20039fcb3bfbf4aa6d12ba7ddcd

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In Management Science and Operations Research

In Sociology and Political Science

Citations in the corpus

Carrying too Heavy a Load? The Communication and Miscommunication of Emotion by Email (2008, background): “Friedman and Currall (2003) have argued that the characteristics of email increase the likelihood of conflict escalation among those communicating by email.”
Confronting Abusive Language Online: A Survey from the Ethical and Human Rights Perspective (2020, background): “Abusive content can inflict significant psychological harm to its victims and even lead to physical violence (Gagliardone et al., 2015; Gelber & McNamara, 2016).”
Daily Cyber Incivility and Distress: The Moderating Roles of Resources at Work and Home (2018, background): “…difficult via e-mail because of the lack of important nonverbal and situational cues (e.g., facial expression, tone of voice) that enable a message sender to self-correct (e.g., clarify a statement, add/ reduce the emotional aspect of a message) if needed (Byron, 2008; Friedman & Currall, 2003).”
How Conversations Change Over Time in Face-to-Face and Video-Mediated Communication (2009, background): “Consequently, correspondence is often unclear and infrequent (Seetharaman, Samarah, & Mykytyn, 2004; see also Friedman & Currall, 2003).”
Developing criteria for healthy organizational change (2007, background): “…rich medium and has a number of aspects that are absent from electronic media, including co-presence, perceptibility, concurrence, and simultaneity (Friedman & Currall, 2003) and these properties enable listeners and speakers to tend towards the same understanding of the issues at stake and to…”
Sticks and Stones: Language, Face, and Online Dispute Resolution (2007, background): “also allows a respondent to read and reread and therefore be more likely to understand the signal than one present in fleeting face-to-face interaction (possibly to the point of obsessing on the written signal [Friedman & Currall, 2003]).”