Sticks and Stones: Language, Face, and Online Dispute Resolution

By Jeanne M. Brett, Mara Olekalns, R. Friedman, Nathan Goates, Cameron Anderson, Cara Cherry Lisco. 2007

198 citations recorded by the source corpus.

Subfields: Sociology and Political Science, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/3c95c7eeea923138298c1128b7c127cedee39c47

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Citations in the corpus

"Popularity Effect" in User-Generated Content: Evidence from Online Product Reviews (2014, methodology): “To obtain these two metrics, we use the LIWC package (Linguistic Inquiry and Word Count) (Pennebaker et al., 2006), which has been extensively used in published studies in management and other fields (Bednar, 2012, Berger and Milkman, 2012, Brett et al., 2007 ).”
How to Conduct a Mini-Ethnographic Case Study: A Guide for Novice Researchers (2017, methodology): “The use of jargon and insider wording can make it difficult, if not impossible, for researchers to ascertain what the participant means (Brett et al., 2007).”
Status Conflict in Groups (2012, background): “other types of conflicts in order to demonstrate and assert their social dominance ( Brett et al. 2007 ).”
Online Political Discourse: Exploring Differences in Effects of Civil and Uncivil Disagreement in News Website Comments (2017, background): “These concerns are rooted in the fact that incivility may ignite negative emotions, aggression, or retaliation (Brett et al., 2007; Locher & Watts, 2005) and damage impressions of online discussants (Ng & Detenber, 2005).”
The Directness and Oppositional Intensity of Conflict Expression (2014, background): “or blocking behavior that diverts critical resources (Bendersky & Hays, 2012; Brett et al., 2007).”
Searing sentiment or cold calculation? the effects of leader emotional displays on team performance depend on follower epistemic motivation (2009, background): “In addition, people generally like others who display positive rather than negative emotions (Brett, Olekalns, Friedman, Goates, Anderson, & Lisco, 2007; Van Kleef et al., 2004a).”