Carrying too Heavy a Load? The Communication and Miscommunication of Emotion by Email

By Kris Byron. 2008

390 citations recorded by the source corpus.

Subfields: Communication, Information Systems and Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/c76f738d9180032a3d25263afa7880291d777ab3

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Citations in the corpus

Emotional Labor at a Crossroads: Where Do We Go from Here? (2015, background): “A third examines how emotion regulation is done via computer-mediated technology, such as email, chat, and text, to communicate with customers (Byron 2008).”
The Interpersonal Dynamics of Emotion: Toward an Integrative Theory of Emotions as Social Information (2018, background): “…the expense of attention paid to the informational and communicative functions of verbal, vocal, and postural emotional expressions (but see, e.g., Aviezer, Trope, & Todorov, 2012; Byron, 2008; Coyne, 1976; Sauter et al., 2010; Scherer, 1986; Van Kleef, De Dreu, &Manstead, 2004a; Wallbott, 1998).”
Hot Buttons and Time Sinks: The Effects of Electronic Communication During Nonwork Time on Emotions and Work-Nonwork Conflict (2015, background): “Indeed, theory and research suggests that electronic communications are comprised of both verbal and nonverbal elements that elicit emotions in their recipients (Byron, 2008; Walther & D’Addario, 2001), which may be key considerations for how perceptions of work-nonwork conflict are formed.”
Understanding the relationship between experiencing workplace cyberbullying, employee mental strain and job satisfaction: a dysempowerment approach (2017, background): “Indeed, reduced social cues or misinterpretation of emotion have been mooted to explain low empathy in (Ang & Goh, 2010) and negative evaluations of online communication (Byron, 2008).”
Daily Cyber Incivility and Distress: The Moderating Roles of Resources at Work and Home (2018, background): “…interpersonal interactions via work e-mail are often perceived as less positive (i.e., neutrality effect) and more negative (i.e., negativity effect) than the sender intended because of reasons previously discussed (lack of established rules for appropriate e-mail use and social cues; Byron, 2008).”
Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues (2011, background): “Moreover, senders have control over the cues they use to convey emotions in textual communication, such as capital letters, emoticons, or message length (Byron, 2008).”
The Effects of an Auditor's Communication Mode and Professional Tone on Client Responses to Audit Inquiries (2017, methodology): “The affect measures were included primarily because prior research had suggested that affect can be a factor in responses to different types of communication (e.g., Cheshin et al. 2011; Byron 2008).”
The Emerging View of Emotion as Social Information (2010, positive): “…may be unaware that their inner feelings are reflected on their faces, in their voices, in their bodily postures, or in their choice of words (e.g., Byron, 2008; Ekman & O'Sullivan, 1991; Manstead, Wagner, & MacDonald, 1984; Scherer, Feldstein, Bond, & Rosenthal, 1985); they may actively share…”