Restoring trustworthiness after adverse events: The signaling effects of voluntary “Hostage Posting” on trust☆

By Kazuya Nakayachi, Motoki Watabe. 2005

155 citations recorded by the source corpus.

Subfields: Sociology and Political Science, Statistics and Probability

View Paper: https://www.semanticscholar.org/paper/6b6ea0cc6248e38dcc7d32e9b06ac36a38184ade

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Citations in the corpus

Almost human: Anthropomorphism increases trust resilience in cognitive agents. (2016, background): “A growing body of research has examined trust repair approaches for human partners, in relationships (Schilke, Reimann, & Cook, 2013), organizations (Gillespie & Dietz, 2009; Nakayachi & Watabe, 2005), and society at large (Slovic, 1993, 1999).”
Trust ecology and the resilience of natural resource management institutions (2015, background): “If these system controls are implemented voluntarily or are self-induced, they function far better than if they are externally imposed (Nakayachi and Watabe 2005, Dirks et al. 2009).”
Revisiting the Foundations of Organizational Distrust (2017, unknown): “For instance, regulatory and control systems, contracts, monitoring systems and sanctions, punishment of the transgressor, and hostage posting processes have been investigated by scholars to examine how they work to remedy a relationship (Bottom et al., 2002; Dirks et al., 2011; Lumineau, 2017; Naka”
Co-creating Relationship Repair (2015, background): “Thus far, however, research on relationship repair has focused on relationships between individuals and between organizations (Dirks, Lewicki, and Zaheer, 2009), investigating, for example, how corporate reputations are repaired (Sutton and Callahan, 1987; Rhee and Valdez, 2009), how trust between i”
At What Level (and in Whom) We Trust (2012, background): “Nakayachi and Watabe (2005) found that when the organization voluntarily offered provisions of monitoring and sanctions, individuals’ trust in the organization became more positive than when the provisions were involuntarily imposed.”
Repairing and Enhancing Trust: Approaches to Reducing Organizational Trust Deficits (2010, methodology): “A similar approach is suggested by Nakayachi and Watanabe ( 2005 ) in their suggestion of the process of “hostage posting,” by which items of value to the potential violator are surrendered as a “hostage” (a simple example might be providing a security deposit when one rents a car or computer) such ”
From ‘automation’ to ‘autonomy’: the importance of trust repair in human–machine interaction (2018, background): “This work examines trust repair approaches for relationships (Schilke, Reimann, and Cook 2013), organisations (Gillespie and Dietz 2009; Nakayachi and Watabe 2005), and society at large (Slovic 1993, 1999).”
Understanding the effects of substantive responses on trust following a transgression (2011, background): “ Nakayachi and Watabe (2005) expanded on this idea in an empirical study and found that the”
Trust Repair After An Organization-Level Failure (2009, background): “Nakayachi and Watabe (2005) found that voluntarily introducing monitoring systems and sanctions helped restore perceived organizational trustworthiness from the perspective of consumers.”
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members (2009, unknown): “Vignettes have been used in numerous studies of trust (e.g., [20, 40, 102]) and in the study of collaboration (e.g., [3, 28, 62]).”
Reparing Relationships Within and Between Organizations: Building A Conceptual Foundation (2009, background): “Like wise, the notion of hostage posting studied by Nakayachi and Watabe (2005) has its theoretical roots in the structural perspective, but evidence suggests that its effects operate at least in part via attributions.”