Reparing Relationships Within and Between Organizations: Building A Conceptual Foundation

By Kurt T. Dirks, R. Lewicki, Akbar Zaheer. 2009

388 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/b0e89ec6498e1e8577b8344a50fb41f02a73e064

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

In Social Psychology

In Sociology and Political Science

Citations in the corpus

No Replication, No Trust? How Low Replicability Influences Trust in Psychology (2019, background): “Trust can further be repaired by restoring the status quo, as norms and expectations are also restored (Dirks et al., 2009).”
Trust and distrust: Polar opposites, or independent but co-existing? (2014, background): “The trust repair literature is clear in its prescription to match the response to the nature of the violation (see Dirks et al., 2009).”
Governance and Trust in Family Firms: An Introduction (2010, background): “…employees are likely to view the firm’s leadership as unfair, which can damage trust and trigger negative behaviors such as withdrawal, hostility, or shirking (Chua, Chrisman, & Bergiel, 2009; Dirks et al., 2009; Lewicki, McAllister, & Bies, 1998; Van der Heyden, Blondel, & Carlock, 2005).”
Co-creating Relationship Repair (2015, background): “Thus far, however, research on relationship repair has focused on relationships between individuals and between organizations (Dirks, Lewicki, and Zaheer, 2009), investigating, for example, how corporate reputations are repaired (Sutton and Callahan, 1987; Rhee and Valdez, 2009), how trust between…”
Trust ecology and the resilience of natural resource management institutions (2015, background): “If these system controls are implemented voluntarily or are self-induced, they function far better than if they are externally imposed (Nakayachi and Watabe 2005, Dirks et al. 2009).”
Repairing and Enhancing Trust: Approaches to Reducing Organizational Trust Deficits (2010, background): “At least two strong reviews of the current status of theory (Dirks et al., 2009; Kim, Dirks, & Cooper, 2009) have offered a number of important critiques of the status of both theory and empirical research on trust repair.”
Revisiting the Foundations of Organizational Distrust (2017, positive): “Extant research has identified three factors that are pertinent to the damaged relationship (Dirks et al., 2009): trust, negative affect, and negative exchange.”
From ‘automation’ to ‘autonomy’: the importance of trust repair in human–machine interaction (2018, neutral): “Following a trust violation, corrective action can be taken to repair lost trust (Dirks, Lewicki, and Zaheer 2009; Gillespie and Dietz 2009; Kramer and Lewicki 2010; Tomlinson and Mayer 2009).”