Repairing and Enhancing Trust: Approaches to Reducing Organizational Trust Deficits

By Roderick M. Kramer, R. Lewicki. 2010

391 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/8d1e286903fff8a5791350bd9b26c43c3b0bf755

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Citations in the corpus

Repairing trust with individuals vs. groups (2013, background): “Thus, trust repair entails repairing damaged expectations (Kramer & Lewicki, 2010).”
All you need is trust? A critical review of the trust and entrepreneurship literature (2012, background): “However, surprisingly little is known about the exact mechanism of how trust in (entrepreneurial) relationships is destroyed and repaired (Kim et al., 2009; Kramer and Lewicki, 2010).”
Home Country Institutions and the Internationalization-Performance Relationship (2016, background): “International strategies have been linked to a specific type of social trust referred to as “generalized trust” (Kramer & Lewicki, 2010; Yamagishi & Yamagishi, 1994) and defined as the degree to which a country’s population perceives people from foreign countries to be trustworthy (Ertug, Cuypers,…”
Getting to Know You (2017, neutral): “This research draws on current theoretical understanding of the trust cues that are important in early relationships (McKnight et al.; Meyerson, Weick, & Kramer, 1996) and examines the potential shift from a presumptive to a personal basis for trust (Kramer & Lewicki, 2010).”
An Exploration of the Structure of Effective Apologies (2016, background): “…established a strong, positive relationship and the trust violation was seen as an isolated event rather than a frequently recurring problem (see also Kramer & Lewicki, 2010; Schlenker & Darby, 1981; Scott & Lyman, 1968; van Laer & de Ruyter, 2010 for reviews).1 An important and yet poorly…”
Integrating variable risk preferences, trust, and transaction cost economics – 25 years on: reflections in memory of Oliver Williamson (2021, background): “…of interest in the topic of trust in management research and practice: ‘contributions to the conceptualization of trust have come from virtually every social-science discipline, including sociology, psychology, economics, anthropology, and political science’ (Kramer and Lewicki, 2010: 247).”
Corporate social responsibility as a source of employee satisfaction (2012, background): “…theory, signaling theory, and research on trust all suggest that people use available information to assess whether companies are likely to act opportunistically or honor the psychological contract (e.g., Kramer & Lewicki, 2010; Jones, 1995; Lind, 2001; Spence, 1974; van den Bos & Lind, 2002).”
From ‘automation’ to ‘autonomy’: the importance of trust repair in human–machine interaction (2018, background): “Following a trust violation, corrective action can be taken to repair lost trust (Dirks, Lewicki, and Zaheer 2009; Gillespie and Dietz 2009; Kramer and Lewicki 2010; Tomlinson and Mayer 2009).”
Organizational trust and performance: Is organizational learning capability a missing link? (2013, background): “Meanwhile, to construct and maintain the necessary new forms of organization, trust within organizations is fundamental (Kramer & Lewicki, 2010).”
At What Level (and in Whom) We Trust (2012, methodology): “As another example, research on trust repair has predominantly focused on the individual level (Kramer & Lewicki, 2010), and there is a great need to understand trust repair at the team and organizational levels, given the repeated occurrences of infamous trust failures at higher levels, such as…”
Inter-organizational trust and the dynamics of distrust (2011, background): “Kramer and Lewicki (2010) reach beyond conceptualizations of trust that emphasize competence/ expertise and benevolence/goodwill dimensions, reviewing recent literature on “presumptive trust,” that is, positive social expectations that increase individual willingness to trust members of an…”