Diversity and Emotion: The New Frontiers in Organizational Behavior Research

By Neal M. Ashkanasy, Charmine E J Härtel, C. Daus. 2002

583 citations recorded by the source corpus.

Subfields: Gender Studies, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/5b86447eabca449446e7c62f43ba98a90ea878d0

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In Gender Studies

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Citations in the corpus

Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor (2012, unknown): “The quality of the interpersonal interaction between customers and service employees is critical in satisfying customers, ultimately influencing the bottom line of the company (Ashkanasy et al., 2002; Bitner, 1990).”
Considerations of emotional intelligence (EI) in dealing with change decision management (2006, background): “Service sector organizational benefits Trends for the service sector are emphasizing the need to provide customer service to a more diverse and demanding customer base (Ashkanasy et al., 2002).”
Rumors of the death of emotional intelligence in organizational behavior are vastly exaggerated (2005, background): “In earlier articles on this topic (Ashkanasy & Daus, 2002, Ashkanasy et al., 2002), we listed the following “safe” four-point summary of views on emotional intelligence: 1.”
BALANCING BORDERS AND BRIDGES: NEGOTIATING THE WORK-HOME INTERFACE VIA BOUNDARY WORK TACTICS (2009, background): “The accumulation of a succession of positive or negative affective events leads to positive or negative affective states in employees that, in turn, presage attitudinal states and behaviors ( Ashkanasy, Hartel, & Daus, 2002 ).”
Emotions in the Workplace (2017, background): “Ashforth & Humphrey 1995, Ashkanasy et al. 2002, Elfenbein 2007) suggest that this is an area with “a bright future” (Ashkanasy & Ashton-James 2005, p. 221).”
Implications of emotion regulation on young children’s emotional wellbeing and educational achievement (2016, background): “…and Caputi 2000; Durlak et al. 2011; Schutte et al. 2002), the studies focusing on the influence of emotions on children’s cognitive development (Ashkanasy, Hartel, and Daus 2002; Bolton 2000; Hanoch 2002a, 2002b; McPhail 2004) and those examining the influence of emotion-regulation on…”
A Study of Exchange and Emotions in Team Member Relationships (2008, background): “Ashkanasy, Härtel, and Daus (2002) highlighted the importance of identifying the underlying effect of emotions within teams and regarded this as a salient unexplored research area.”