Toward understanding emotional management at work: A quantitative review of emotional labor research.

By J. Bono, Meredith A. Vey. 2005

381 citations recorded by the source corpus.

Subfields: Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/3a9aa8da1c4c6abf433ce84f0d6ae74d39a3bb6e

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In Sociology and Political Science

Citations in the corpus

A multi-level view of leadership and emotions: Leading with emotional labor (2011, background): “…emotional dissonance, and considerable research has examined the extent to which these feelings can create stress, burnout, feelings of depersonalization, and other negative psychological consequences (Bono & Vey, 2005; Brotheridge & Grandey, 2002; Bryant, & Cox, 2006; Van Dijk & Kirk-Brown, 2006).”
Words from the heart speak to the heart: A study of deep acting, faking, and hiding among child care workers (2011, methodology): “This is an important oversight, since according to Hochschild’s (1983) classification, child care work is likely to involve high levels of job-focused emotional labor, which has been linked to burnout and physical symptoms of stress (Bono and Vey, 2004).”
Teachers’ emotional labour, discrete emotions, and classroom management self-efficacy (2018, background): “Although inconsistent findings on the influence of deep acting were reported in occupational psychology (e.g. Bono & Vey, 2005; Brotheridge & Lee, 2003; Grandey, 2003; Hochschild, 1983), our findings demonstrate the potentially beneficial influences of deep acting in the teaching context,…”
A Multilevel Field Investigation of Emotional Labor, Affect, Work Withdrawal, and Gender (2011, background): “In their quantitative review of the emotional labor literature, Bono and Vey (2005) called for researchers to go beyond cross-sectional studies examining the correlates of emotional labor to experience-sampling studies that track emotional labor and its effects over time.”
Positive psychological capital and emotional labor in Korea: the job demands-resources approach (2016, background): “Existing studies have mainly focused on the outcomes of emotional labor, including psychological and physical strain, emotional exhaustion and depersonalization (Brotheridge & Grandey, 2002; Brotheridge & Lee, 2002; Bono & Vey, 2005; Grandey, 2003).”
On the costs and benefits of emotional labor: a meta-analysis of three decades of research. (2011, background): “However, despite the growth of scholarly work on emotional labor, a number of important questions remain to be answered (e.g., Bono & Vey, 2005; Fisher & Ashkanasy, 2000; Rubin, Staebler Tardino, Daus, & Munz, 2005).”
Moving emotional labor beyond surface and deep acting (2012, methodology): “Further, positive affectivity has been shown to be negatively related to emotional labor, while negative affectivity is positively related to emotional labor (Bono & Vey, 2004), though these findings appear to be based mostly on research related to discordant forms of emotional labor.”
Leading with emotional labor (2008, background): “A recent quantitative review by Bono and Vey (2005) found that emotional dissonance (a discrepancy between felt and expressed emotions), deep acting and surface acting were related to emotional exhaustion, and that emotional dissonance was related to depersonalization and physical complaints. Lee an”
From Every Direction–-How Personality Traits and Dimensions of Project Managers Can Conceptually Affect Project Success (2013, background): “Bono and Vey (2005) reported that both forms of acting, but especially surface acting, are very taxing on the individual, producing emotional exhaustion and job dissatisfaction.”
Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance (2006, background): “Hochschild’s (1983) seminal work The Man-aged Heart: Commercialization of Human Feeling has inspired a body of research that is yet to reach consensus upon the definition, conceptualisation and operationalisation of emotional labour (Bono & Vey 2005; Glomb & Tews 2004).”
Chameleonic or Consistent? A Multilevel Investigation of Emotional Labor Variability and Self-Monitoring (2012, background): “Overall though, the findings here appear to be in line with research showing self-monitoring to be more relevant to surface acting than deep acting (Bono & Vey, 2005).”
Emotional labour and emotional exhaustion: Interpersonal and intrapersonal mechanisms (2007, background): “Besides having consequences for the organization, emotional labour also has consequences for the individual; and of particular interest has been the finding that emotional regulation can have positive and negative effects on employee well-being (Bono & Vey, 2005; Zapf & Holz, 2006).”