Emotional labour and emotional exhaustion: Interpersonal and intrapersonal mechanisms

By David Martínez-Íñigo, Peter Totterdell, Carlos-María Alcover, David Holman. 2007

276 citations recorded by the source corpus.

Subfields: General Health Professions, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/f727fc2a40a6946459f7c75eb6a892efceabc084

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In General Health Professions

In Social Psychology

In Sociology and Political Science

Citations in the corpus

Associations of personality and emotional intelligence with display rule perceptions and emotional labour (2008, background): “…associated with sense of accomplishment and either unrelated to emotional exhaustion (Brotheridge & Lee, 2002, 2003; Brotheridge & Grandey, 2002; Martínez-Iñigo et al., 2007), or with an association which becomes nonsignificant when the effects of surface acting are taken into account (Grandey,…”
Emotional labour in service work: Psychological flexibility and emotion regulation (2012, background): “In contrast, with surface acting (and, to some extent, deep acting), energy and attention are depleted by the continuous psychological effort needed to regulate genuinely felt emotions (Martínez-Iñigo et al., 2007).”
Affectivity, Emotional Labor, Emotional Exhaustion, and Emotional Intelligence in Coaching (2016, background): “However, genuine expression is different from deep acting in that it involves the spontaneous experience and expression of appropriate emotions and does not involve conscious “acting” (Martinez-Inigo et al., 2007).”
Service Worker Burnout and Turnover Intentions: Roles of Person-Job Fit, Servant Leadership, and Customer Orientation (2010, background): “Such automatic responses increase perceived P-J fit and reduce burnout since they do not consume self-control strength (Martinez-Inigo, Totterdell, Alcover, & Holman, 2007 ; Schmidt et al, 2007 ).”
Emotional labor among police officers: a diary study relating strain, emotional labor, and service performance (2017, background): “The negative relationship between surface acting and well-being can be attributed to the psychological costs of emotional self-regulation (Martínez-Inigo et al., 2007).”