Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance

By Peter Van Dijk, Antonio Brown. Journal of Management & Organization, 2006

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Developmental HRM, employee well-being and performance: the moderating role of developing leadership (2019, background): “Moreover, this psychological comfort reduces the odds of negative emotions and moods, such as exhaustion (Van Dijck and Brown, 2006; Beehr et al., 2009).”
Emotional regulation as a mediator between interpersonal mistreatment and distress (2013, background): “Psychological distress was measured using Caplan, Cobb, French, Van Harrison, and Pinneau’s (1980) 13 item instrument.”
Towards understanding the role of emotions in conflict: a review and future directions (2008, background): “…emotions and conflict in the workplace,” most articles have either dealt with aspects of emotion such as emotional labor (Bryant and Cox, 2006; van Dijk and Brown, 2006), effect of mood on team performance (Jordan et al., 2006) or limited themselves to the domain of emotions in work family…”
A multi-level view of leadership and emotions: Leading with emotional labor (2011, background): “In their meta-analysis, Van Rooy and Viswesvaran (2004) found that emotional intelligence predicts job performance.”