A Multilevel Field Investigation of Emotional Labor, Affect, Work Withdrawal, and Gender

By Brent A. Scott, Christopher M. Barnes. 2011

441 citations recorded by the source corpus.

Subfields: General Health Professions, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/99f53701947ed466bbee7c364b2fec775c31025f

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In General Health Professions

In Sociology and Political Science

Citations in the corpus

Feeling Like My Self: Emotion Profiles and Social Identity (2013, background): “These studies establish that emotions are implicated within social identities, begin to articulate how social identity and emotions interact to influence persuasion and consumption, and suggest that emotions can play a role in identity enactment.”
Working in our sleep (2012, background): “…that are driven by either individual differences or contextual effects (e.g., Kaplan et al., 2009; Kristof-Brown, Zimmerman, & Johnson, 2005; Podsakoff, LePine, & LePine, 2007), recent research has taken a more dynamic, within-individual approach to examining work withdrawal (Scott & Barnes, 2011).”
Review and Recommendations for Integrating Mediation and Moderation (2017, background): “For example, Scott and Barnes’s (2011) Hypothesis 5a was, ‘‘Within individuals, negative affect partially mediates the positive relationship between daily surface acting and perceptions of work withdrawal’’ (p.”
Chameleonic or Consistent? A Multilevel Investigation of Emotional Labor Variability and Self-Monitoring (2012, methodology): “The data for the current study were collected by the research team in a subsequent investigation that took place approximately 17 months after the data for Scott and Barnes (2011) were collected.”
Uneasy Lies the Head that Bears the Trust: The Effects of Feeling Trusted on Emotional Exhaustion (2014, background): “Bus drivers have served as samples in recent management studies in top journals (e.g., Scott & Barnes, 2011; Scott, Barnes, &Wagner, 2012), andare a particularly appropriate sample in studies that utilize a stress lens (Evans & Johansson, 1998).”
Emotional regulation as a mediator between interpersonal mistreatment and distress (2013, methodology): “One way future research may overcome this limitation would be to conduct a within-person study using event sampling methodology (e.g., Scott & Barnes, 2011).”
Scientific Contributions of Within-Person Research in Management: Making the Juice Worth the Squeeze (2018, methodology): “A within-person perspective treats the withinperson variability that characterizes individuals’ changing experiences over time as meaningful and substantive versus being interpreted as error as it is in between-person research (e.g., Scott & Barnes, 2011).”