Words from the heart speak to the heart: A study of deep acting, faking, and hiding among child care workers

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Benefits of mindfulness at work: the role of mindfulness in emotion regulation, emotional exhaustion, and job satisfaction. (2013, methodology): “…acting were assessed with four items: three items from Brotheridge and Lee’s (2002) Emotional Labor Scale and one item (“Show emotions that are expected rather than what I feel”) from Lee and Brotheridge (2011) to assess the hiding and faking sub-aspect of surface acting with two items each.”
Emotional demands, emotional labour and occupational outcomes in school principals (2017, methodology): “SA has two components: hiding or down regulating felt emotions and faking false feelings (Brotheridge and Taylor, 2006; Lee and Brotheridge, 2011, Mann, 1999).”
Emotional labour profiles: Associations with key predictors and outcomes (2018, background): “Lee and Brotheridge (2011) supported this distinction by demonstrating that organisational rules about the need to suppress negative emotions predicted higher levels of hiding feelings, but not faking emotions.”