Do Intentions Really Predict Behavior? Self-Generated Validity Effects in Survey Research

By Pierre Chandon, Vicki G. Morwitz, W. Reinartz. 2005

668 citations recorded by the source corpus.

Subfields: Applied Psychology, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/303641c2f840b68dc1a9e3346ce831d4b074a16c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Applied Psychology

In Marketing

In Organizational Behavior and Human Resource Management

Citations in the corpus

Stated intentions and purchase behavior: A unified model ☆ (2010, background): “A more accurate measure of the mere measurement effect demands information from respondents who did not participate in the survey (Chandon, Morwitz & Reinartz, 2004; Chandon et al., 2005; Fitzsimons & Morwitz, 1996; Louviere et al., 1999; Morwitz & Fitzsimons, 2004; Morwitz et al., 1993).”
Gray Shades of Green: Causes and Consequences of Green Skepticism (2017, background): “Finally, although intentions are not always accurate predictors of future behavior, consumers tend to follow their purchase intentions (Chandon et al., 2005).”
Acceptability of App-Based Contact Tracing for COVID-19: Cross-Country Survey Study (2020, background): “While studies often find good correlation between what people declare they would do in surveys and actual behavior [18-22], even in relation to app installations [23-26], many things will have changed”
Panel Conditioning in Longitudinal Social Science Surveys (2012, background): “These scholars have demonstrated panel conditioning effects on automobile purchases (e.g., Morwitz et al. 1993), personal computer purchases (e.g., Chandon et al. 2005), recycling behaviors (e.g., Sprott et al. 1999), fitness club attendance (e.g., Spangenberg 1997), on-line grocery purchases…”
The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance (2006, neutral): “Establishing this linkage is important because repurchase intentions are the most widely used indicator of customer loyalty in firms’ customer feedback systems (e.g., Chandon et al. 2005).”
The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet (2007, background): “These examinations however have tended to focus on bivariate relationships such as repurchase intention and repurchase behavior (Chandon et al., 2005; Morwitz et al., 1997), customer satisfaction and share-of wallet (Keiningham et al., 2003), complaint intention and complaining behavior (Oh, 2006).”
The question–behavior effect: What we know and where we go from here (2006, background): “Consistent with this notion, Chandon, Morwitz and Reinartz (2005) demonstrated that measuring purchase intentions not only changes behavior, but also increases the strength of the relationship between latent intentions (i.e., intentions respondents would have whether or not they were surveyed) and”
Can we get from liking to buying? Behavioral differences in hedonic and utilitarian Facebook usage (2013, result): “…performance (e.g., Luo and Homburg 2007, Zeithaml et al. 1996), and while there are also mixed results and doubt towards using these metrics (e.g., Chandon et al. 2005, Morgan and Rego 2006), their combined effect is bound to predict business performance better than only one metric or no metric…”
Service firms and customer loyalty programs: a regulatory fit perspective of reward preferences in a health club setting (2010, background): “It is therefore necessary to consider both attitudinal loyalty and actual patronage behavior, as intentions based on positive attitudes cannot always be equated with revisit behavior ( Chandon et al. 2005 ; M orwitz et al. 2007).”