Can we talk, and should we? Managing Emotional Conflict in Multicultural Teams

By M. V. Glinow, Debra L. Shapiro, Jeanne M. Brett. 2004

308 citations recorded by the source corpus.

Subfields: Communication, Gender Studies, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/301653d34504e13e8d6abdf014e8a46d15c3af26

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Citations in the corpus

Leading across language barriers: Managing language-induced emotions in multinational teams (2015, background): “Managing emotional conflict is not only of theoretical, but also of highest practical importance (von Glinow et al., 2004), as this type of conflict can distract teams from their tasks, lower decision quality and diminish employee satisfaction and performance (Mooney et al., 2007).”
A Longitudinal Study of Team Conflict, Conflict Management, Cohesion, and Team Effectiveness (2009, background): “Although some research has suggested that open norms involving relationship conflict may not be beneficial to teams (e.g., Jehn, 1997; Von Glinow et al., 2004), as noted above, other work has suggested that teams who are able to address conflict directly should be better able to develop a…”
Towards understanding the role of emotions in conflict: a review and future directions (2008, background): “Although some researchers (Bodtker and Jameson, 2001; Humphrey, 2006; Jones and Bodtker, 2001; Jordan and Troth, 2006; Pruitt et al., 1997; Von Glinow et al., 2004) have pointed to the complexity of emotions in conflict and a few (Ayoko et al., 2002; Barsade, 2002; Forgas, 1998; Johnson et al.,…”
Expertise-Based Intuition and Decision Making in Organizations (2010, background): “For example, Von Glinow, Shapiro, and Brett (2004) outlined how nonverbal methods of communication can be used in team settings.”
Manager emotional intelligence and project success: The mediating role of job satisfaction and trust (2016, background): “…to perform better at work (Mayer et al., 2008; Sy et al., 2006; Wong and Law, 2002), while negative emotions such as frustration, irritation, and anger can reduce enthusiasm which can contribute to a decrease in performance (Fisher, 2003; McColl-Kennedy and Anderson, 2002; Von Glinow et al., 2004).”