Troy Heffernan

Organizational Behavior and Human Resource Management · 2003–2015

A researcher in the Science corpus: 4 papers; trusts 2 researchers and is trusted by 3 researchers here, as inferred from the citation graph.

Subfields

Whom Troy Heffernan trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. A. Day
  2. J. Douglas
  3. Jennifer M. George
  4. Jeffrey M. Conte
  5. Devon S. Johnson

Who trusts Troy Heffernan overall

  1. P. Sultan
  2. Gary L. Karns
  3. H. Wong

Papers from Troy Heffernan's perspective

Ordered by how strongly the researchers Troy Heffernan trusts endorse each paper. Same corpus, a different order for every researcher.

  1. A review and critique of emotional intelligence measures.
  2. Using an ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviours
  3. Measuring student satisfaction at a UK university
  4. Emotions and Leadership: The Role of Emotional Intelligence
  5. Cognitive and affective trust in service relationships
  6. Relationship marketing: customer commitment and trust as a strategy for the smaller Hong Kong corporate banking sector
  7. Are university students really customers? When illusion may lead to delusion for all!
  8. Measuring service quality in higher education: three instruments compared
  9. DEVELOPING EFFECTIVE SALESPEOPLE: EXPLORING THE LINK BETWEEN EMOTIONAL INTELLIGENCE AND SALES PERFORMANCE
  10. Analysing Service Quality: The Case of Post-Graduate Chinese Students

Their papers