Service quality in postgraduate education
By Rob Angell, Troy Heffernan, Phil Megicks. 2008
261 citations recorded by the source corpus.
Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/34fc9b49085f49e0dc1b358ce19e383fb71e72ac
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In General Health Professions
In Organizational Behavior and Human Resource Management
In Strategy and Management
Citations in the corpus
- Service quality in higher education – a review and research agenda (2010, methodology): “relying on the product to sell, towards a more “customer-led” approach ( Angell et al. , 2008”
- Service quality in a higher education context: an integrated model (2012, background): “As higher education provision is a service and students are expected to fund their educational expenses, it seems appropriate that universities make a shift from being product‐led, i.e. relying on the product to sell, towards a more customer‐led approach (Angell et al., 2008).”
- Antecedents and consequences of service quality in a higher education context: A qualitative research approach (2013, background): “In the higher education service quality literature, most studies find aspects (or dimensions) concerning academic activities (see, for example, Rojas-Mendez et al., 2009; Angell et al., 2008; Gatfield et al., 1999).”