Relationship marketing: The impact of emotional intelligence and trust on bank performance

By Troy Heffernan, G. O'Neill, T. Travaglione, Marcelle Droulers. 2008

175 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/8626453a0013b38d5f70222edd117d76024230c0

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Abdullah Al Mamun
2. M. Ibrahim
3. Syed Ali Fazal
4. Mohd Nor Hakimin Yusoff

In Strategy and Management

1. Carmen Pérez-Cabañero
2. Abdullah Al Mamun
3. A. Cervera
4. W. Schlesinger

Citations in the corpus

• Sticking with your university: the importance of satisfaction, trust, image, and shared values (2017, background): “2005; Heffernan et al. 2008). The concept of shared values can be defined as ‘the extent to which partners have beliefs in common about what behaviors, goals, and policies are important or unimportant, appropriate or inappropriate, and right or wrong’ (Morgan and Hunt 1994, 25). Taleghani, Gilaninia”
• Entrepreneurial leadership, performance, and sustainability of micro-enterprises in Malaysia (2018, background): “[69] revealed a significant correlation between emotional intelligence and financial performance by implicating that higher levels of emotional intelligence displayed by the managers can be translated into higher profitability.”