Analysing Service Quality: The Case of Post-Graduate Chinese Students

By B. Barnes. 2007

149 citations recorded by the source corpus.

Subfields: Management Information Systems, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/d355e8f1afe78c88c7939c47d766e279a8db1546

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Vasiliki G. Vrana
2. Kostas Zafiropoulos

In Organizational Behavior and Human Resource Management

1. Jasmina Dlačić
2. Selma Kadic-Maglajlic
3. Maja Arslanagić-Kalajdžić
4. S. Marković
5. Vasiliki G. Vrana
6. S. Raspor
7. Kostas Zafiropoulos
8. Phil Megicks

In Strategy and Management

1. Selma Kadic-Maglajlic
2. S. Marković
3. Vasiliki G. Vrana
4. Kostas Zafiropoulos
5. P. Sultan
6. H. Wong
7. Joanicjusz Nazarko
8. Jonas Šaparauskas

Citations in the corpus

• Service quality in postgraduate education (2008, background): “As a result only limited evidence exists with respect to understanding the service quality delivered to postgraduate students ( Barnes, 2007”
• Service quality assessment in a Greek higher education institute (2008, methodology): “Barnes (2007) used a modifi ed SERVQUAL instrument to investigate expectations and perceptions of service quality among a sample of post-graduate Chinese students at a leading business and management school in the UK.”
• Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling (2014, background): “In the research conducted by Barnes (2007), focus was put on international students and their expectations within business universities, with the implementation of SERVQUAL (Parasuraman, Zeithaml, & Berry, 1988).”