Mary Ann Hocutt

Organizational Behavior and Human Resource Management · 2006

A researcher in the Science corpus: 1 paper; trusts 3 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Mary Ann Hocutt trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. James G. Maxham
  2. B. Sparks
  3. Janet R. Mccoll-Kennedy

Who trusts Mary Ann Hocutt overall

  1. Stefan Michel
  2. Yelena Tsarenko

Papers from Mary Ann Hocutt's perspective

Ordered by how strongly the researchers Mary Ann Hocutt trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
  2. Psychological Implications of Customer Participation in Co-Production
  3. Justice strategy options for increased customer satisfaction in a services recovery setting
  4. Counterfactual thinking.
  5. Should we delight the customer?
  6. When leaders display emotion: how followers respond to negative emotional expression of male and female leaders
  7. The Lessons We (Don't) Learn: Counterfactual Thinking and Organizational Accountability after a Close Call
  8. Ensuring greater satisfaction by engineering salesperson response to customer emotions
  9. Caregiving Decisions, Well-Being, and Performance: The Effects of Place and Provider as a Function of Dependent Type and Work-Family Climates
  10. A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors. (Journal of Applied Psychology)

Their papers