J. Henrique

Organizational Behavior and Human Resource Management · 2007–2013

A researcher in the Science corpus: 2 papers; trusts 4 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 23 citations into it
• Marketing — 20 citations into it
• Sociology and Political Science — 7 citations into it

Whom J. Henrique trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Martin Eisend
2. Mark Lipsey
3. Stefan Michel
4. Tor Wallin Andreassen

Papers from J. Henrique's perspective

Ordered by how strongly the researchers J. Henrique trusts endorse each paper. Same corpus, a different order for every researcher.

1. Two-sided advertising: A meta-analysis
2. Practical Meta-Analysis
3. From Disgust to Delight
4. The service recovery paradox: true but overrated?
5. Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
6. Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling
7. Multivariate Data Analysis (Technometrics)
8. The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty
9. Book Review : Structural Equations with Latent Variables Kenneth A. Bollen New York: Wiley, 1989, 514 pp., approx. $44.95
10. A Meditation on Mediation: Evidence That Structural Equations Models Perform Better Than Regressions

Their papers

• Customer reactions to service failure and recovery in the banking industry: the influence of switching costs (2013) — 116 citations
• Service Recovery Paradox: A Meta-Analysis (2007) — 358 citations