Michael A. Jones
Organizational Behavior and Human Resource Management · 2002–2012
A researcher in the Science corpus: 8 papers; trusts 2 researchers and is trusted by 20 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 26 citations into it; #1,400 of 8,741 by trust here, #608 by citations
- Marketing — 18 citations into it; #840 of 6,289 by trust here, #212 by citations
Whom Michael A. Jones trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Who trusts Michael A. Jones overall
- Markus Blut
- Heesup Han
- Marta Blázquez
- T. Reisenwitz
- S. Tanford
- Hae-Kyung Sohn
- Simon Bell
- Liane Nagengast
- Chia-Chen Chen
- Heiner Evanschitzky
Papers from Michael A. Jones's perspective
Ordered by how strongly the researchers Michael A. Jones trusts endorse each paper. Same corpus, a different order for every researcher.
- Prospect theory: An analysis of decision under risk Econometrica 47
- Spreading the word: Investigating antecedents of consumers’ positive word-of-mouth intentions and behaviors in a retailing context
- Multivariate Data Analysis (Technometrics)
- AFFECTIVE, CONTINUANCE, AND NORMATIVE COMMITMENT TO THE ORGANIZATION: A META-ANALYSIS OF ANTECEDENTS, CORRELATES, AND CONSEQUENCES
- The Role of Emotions in Service Encounters
- Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
- A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors. (Journal of Applied Psychology)
- Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling
- Motivation reconsidered: the concept of competence.
- Development and validation of brief measures of positive and negative affect: the PANAS scales.
Their papers
- Customer Orientation and Performance in Small Firms: Examining the Moderating Influence of Risk‐Taking, Innovativeness, and Opportunity Focus (2012) — 130 citations
- The Positive and Negative Effects of Switching Costs on Relational Outcomes (2007) — 530 citations
- Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes (2006) — 1,015 citations
- The Role of Retailer Interest on Shopping Behavior (2006) — 191 citations
- The impact of service failure severity on service recovery evaluations andpost‐recovery relationships (2004) — 591 citations
- The effects of locational convenience on customer repurchase intentions across service types (2003) — 145 citations
- The product-specific nature of impulse buying tendency (2003) — 452 citations
- Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes (2002) — 992 citations