Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes

By Michael A. Jones, Kate L. Reynolds, Mark J. Arnold. 2006

1,015 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/7e860a5323d0233abd41afdf3a0ff436445ead98

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Citations in the corpus

Influencing Factors of Chinese Consumers’ Purchase Intention to Sustainable Apparel Products: Exploring Consumer “Attitude–Behavioral Intention” Gap (2020, background): “Utilitarian value begins with a task and consumers’ perceived benefits depend on whether the task is done successfully in the process or not [38] (Jones et al., 2006).”
Perceived benefits of loyalty programs: Scale development and implications for relational strategies☆ (2010, neutral): “…research pertaining to perceived benefits in general (e.g., Haley, 1968), the customer-perceived benefits of loyalty programs refer to the perceived value customers attach to their experience with the program (Holbrook, 1996; Keller, 1993)—that is, what the program can provide or do for members.”
Still work and/or fun? Corroboration of the hedonic and utilitarian shopping value scale (2020, background): “the succeeding discussion focuses on the most relevant results for online context: pleasure, arousal, satisfaction, word-of-mouth, repatronage intentions, and flow (Atulkar & Kesari, 2017; Jones et al., 2006; Overby & Lee, 2006; Stoel et al., 2004; Wang et al., 2007).”
The effect of TQM practices on employee satisfaction and loyalty in government (2010, background): “The findings of other studies on value and satisfaction provide support for linking value to satisfaction, not satisfaction to value (Babin, Lee, Kim, & Griffin, 2005 ; Jones, Reynolds, & Arnold, 2006 ).”
Online repatronage intention: an empirical study among Malaysian experienced online shoppers (2014, background): “In fact, repatronage intentions reflect the probability that a customer will shop at a retail store again, while loyalty is customer deeply held commitment to a specific brand or a particular retailer ( Jones et al., 2006; Oliver, 1999).”
Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2014, background): “Prior studies on offline and online shopping confirm the importance of these values in driving loyalty and repeat purchase intention (Jones et al., 2006; Overby & Lee, 2006).”