Service Worker Burnout and Turnover Intentions: Roles of Person-Job Fit, Servant Leadership, and Customer Orientation

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A Systematic Literature Review of Servant Leadership Theory in Organizational Contexts (2012, methodology): “Servant leaders create these positive outcomes by developing trust while nurturing followers, which encourages the creativity, helping behaviors, and well-being of followers (Jaramillo et al. 2009a; Babakus et al. 2011; Rieke et al. 2008).”
Fostering task and adaptive performance through employee well-being: The role of servant leadership (2020, background): “Regarding burnout, the evidence is more scarce, as we were able to identify only three cross-sectional studies which all found servant leadership to be associated with lower burnout (Babakus et al., 2010; Bobbio et al., 2012; Rivkin et al., 2014).”
The Functions of a Servant Leader (2017, background): “Servant leadership was also positively related to work engagement [8–10,59] and negatively related to burnout [110].”
From job demands and resources to work engagement, burnout, life satisfaction, depressive symptoms, and occupational health (2016, background): “Similarly, recent studies have reported that servant leadership promotes employees’ job satisfaction (Cerit, 2009) and hinders their burnout symptoms (Babakus et al., 2010).”
Servant Leadership: A systematic review and call for future research (2019, unknown): “Individual Person-job fit Turnover intention Babakus et al. (2010)”