The ability to influence others via emotion displays

By Stéphane Côté, Ivona Hideg. 2011

108 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/1cf73e86ecc54ae29fab82d28e90b0c4e6902265

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In Social Psychology

Citations in the corpus

Emotional Intelligence in Organizations (2014, background): “For instance, based on recent findings about the social effects of emotions (Van Kleef 2009), Côté & Hideg (2011) proposed a new dimension of EI, the ability to influence others via emotional displays.”
Understanding the positive and negative effects of emotional expressions in organizations: EASI does it (2014, background): “…on emotions in organizations has burgeoned over the last two decades and it continues to flourish (Ashforth and Humphrey, 1993; Ashkanasy et al., 2000; Barsade and Gibson, 2007; Brief and Weiss, 2002; Côté and Hideg, 2011; Elfenbein, 2007; Hareli and Rafaeli, 2008; Van Kleef et al., 2012).”
Emotional Intelligence in Organizations: Bridging Research and Practice (2016, background): “They neglect the ability to express emotions effectively, which is key to human communication and leadership (Côté & Hideg, 2011).”
The Interpersonal Dynamics of Emotion: Toward an Integrative Theory of Emotions as Social Information (2018, background): “…and empirical findings converge to suggest that emotional expressions are often deliberately directed at observers so as to maximize the impact of the expressions as communication devices and tools of social influence (Côté & Hideg, 2011; Van Kleef, Van Doorn, Heerdink, & Koning, 2011).”
Emotion is for influence (2011, background): “Indeed, Côté and Hideg (2011) recently argued that the ability to influence others by means of emotional displays should be considered a new dimension of emotional intelligence.”
Does Anger Expression Help or Harm Leader Effectiveness? The Role of Competence-based versus Integrity-based Violations and Abusive Supervision (2017, background): “…behavior has been on the research agenda for over two decades and research in the area is blossoming (e.g., Barsade, Brief, & Spataro, 2003; Côté & Hideg, 2011; Elfenbein, 2007; VanKleef et al., 2012;Weiss&Cropanzano,1996),most research has focused predominantly on characteristics of the…”
Gender, emotion and power in work relationships (2011, background): “…to express and leverage negative emotions, such as anger (Overbeck et al., 2010; Ridgeway & Johnson, 1990), and may be better equipped to strategically use their emotions to gain compliance and influence in their work relationships (Côté & Hideg, 2011; George, 2000; Gibson & Schroeder, 2002).”
The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction (2018, unknown): “…displays in ﬂ uence customers' judgments regarding the service provider, the service, and the product, and contribute to the ongoing line of inquiry on the social in ﬂ uence of emotional expressions (e.g., Côté & Hideg, 2011; Hareli & Rafaeli, 2008; Van Kleef, Van Doorn, Heerdink, & Koning, 2011).”
The many faces of emotional contagion (2014, unknown): “…mechanism bridges the affective linkage literature with extensive work on interpersonal emotion regulation (e.g., Mayer, Salovey, & Caruso, 2000) and emotional labor (e.g., Côté, 2005), whereby people shape their behavior deliberately to influence others’ emotions (e.g., Côté & Hideg, 2011).”
How leaders' emotional displays shape followers' organizational citizenship behavior (2015, background): “This area of research is expanding rapidly, and some have even labeled it an “affective revolution” in organizational science (Barsade, Brief, & Spataro, 2003, see also Côté & Hideg, 2011; Elfenbein, 2007).”
Emotional influence at work: Take it EASI (2012, unknown): “In recent years, research on emotions in organizations has started to flourish (Côté & Hideg, 2011; Elfenbein, 2007; George, 2011; Grandey, Diefendorff, & Rupp, 2012).”