Contextualizing Emotional Display Rules: Examining the Roles of Targets and Discrete Emotions in Shaping Display Rule Perceptions

By J. Diefendorff, G. J. Greguras. 2009

183 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/defcb19757937597adf6de12d413afa0503cf17b

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In Organizational Behavior and Human Resource Management

In Social Psychology

In Sociology and Political Science

Citations in the corpus

Current Emotion Research in Organizational Behavior (2011, background): “Ekman (1972), for example, demonstrated that many emotional expressions are universally recognized across cultures, thus demonstrating their importance to communication.”
Emotion Display Rules, Emotion Regulation, and Teacher Burnout (2020, background): “Several researchers had called for research to develop theoretical linkages between contextual display rules and various antecedent and outcome variables (Diefendorff and Greguras, 2009; Wang et al., 2011), and to address potential influence of cultural or situational characteristics on organization”
Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance (2012, background): “Hochschild ( 2003 ) and Diefendorff and Greguras ( 2009 ) have identified these discrepancies as experiences between outward behavior and inner feelings, using samples of smiling attendants and unpleasant debt collectors.”
Anger in Organizations: Review and Integration (2010, background): “Diefendorff and Greguras (2009) found that display rules for customer service interactions primarily involved neutralizing or deamplifying their felt anger, whereas display rules for happiness called for expressing the emotion as felt.”
Emotional regulation as a mediator between interpersonal mistreatment and distress (2013, background): “Several studies have begun examining different types of responses to interpersonal mistreatment (Cortina & Magley, 2009) and differing display rules (Diefendorff & Greguras, 2009) depending on the instigator of the interpersonal mistreatment.”
Emotion Display Rules at Work in the Global Service Economy: The Special Case of the Customer (2010, methodology): “…display rules in an integration of three possible perspectives: relational characteristics (Locke, 2003), occupational/customer service perspective (Ashforth and Humphrey, 1993; Diefendorff and Greguras, 2009), and cultural differences (Matsumoto et al., 2005; Matsumoto et al., 2008; Ekman, 1971).”