Evidence of the Effect of Trust Building Technology in Electronic markets: Price Premiums and Buyer Behavior

By Sulin Ba, Paul A. Pavlou. MIS Q., 2002

2,552 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Safety Research, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/f2f0c7f70f5fc0c84be0d8a71333576d77d6a28f

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Citations in the corpus

Assisting consumers in detecting fake reviews: The role of identity information disclosure and consensus (2016, background): “Empirical research provides further support for the impact of consensus information on trustworthiness (Ba and Pavlou, 2002; Bolton, Katok and Ockenfels 2004; Pavlou and Dimoka 2006).”
Understanding customers' loyalty intentions towards online shopping: an integration of technology acceptance model and fairness theory (2009, background): “Information asymmetry is a problem in online shopping in which the customers often have incomplete or distorted information about the product (Ba and Pavlou 2002), the process, the outcome, and the e-vendor (Grabner-Kraeuter 2002).”
The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales (2014, background): “Because eWOM plays a role at the personal level and influences customer behaviors (Ba and Pavlou 2002), researchers have examined the effects of eWOM on firms’ sales performance (Duan, Gu, and Whinston 2008a; 2008b; Gu, Park, and Konana 2012; Liu 2006), and some of these studies indicate that eWOM…”
Do Auction Parameters Affect Buyer Surplus in E‐Auctions for Procurement? (2007, background): “…popularity and familiarity of Web sites such as eBay and priceline.com has sparked signiﬁcant research activity related to B2C and C2C auctions (Ba and Pavlou 2002; Bapna, Goes, and Gupta 2001; Bapna, Goes, and Gupta 2003a; Kauffman and Wood 2006), B2B auctions involving much larger portions…”
Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews (2014, background): “We focus in particular on seller reviews, which have received surprisingly limited scholarly attention (e.g., Ba and Pavlou 2002; Pavlou and Dimoka 2006; Qu et al. 2008).”
Psychological Contract Violation in Online Marketplaces: Antecedents, Consequences, and Moderating Role (2005, neutral): “Table 2 shows six common sources of PCV with an individual seller based on a thorough review of the academic (Ba and Pavlou 2002, Koh et al. 2004, Resnick, et al. 2000, Snyder 2000), and practitioner (Bernstein 2000, Collins 2001, Gross 2003, Ho 2003, IFCC 2003, O'Donnell and Swartz 2003)…”
A Research Agenda for Trust in Online Environments (2008, background): “This framework is particularly accurate when dealing with new products where the product can be easily described and there is little product uncertainty [4].”
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs (2007, background): “, [77]), it has been widely extended to many types of relationships and exchanges including buyer–seller exchange relationships and online marketplaces and transactions [5, 14, 76].”
Relying on Trust in Cooperative Inter-Organizational Relationships (2006, background): “First, we summarize our initial views of trust, and discuss subsequent developments in the concept of trust, the contexts and contingencies surrounding the emergence of reliance on trust, and the consequences or performance outcomes associated with trust.”
The Effect of Online Privacy Information on Purchasing Behavior: An Experimental Study (2011, background): “Privacy policies, which have been widely adopted by online businesses, are one attempt to reduce information asymmetry (Milne and Electronic copy available at: https://ssrn.com/abstract=3305347 8 Culnan, 2002).”
Investigating the drivers for social commerce in social media platforms: Importance of trust, social support and the platform perceived usage (2018, background): “Ba and Pavlou (2002) posited that trust is an individual's belief that an exchange will occur in a manner consistent with one's confident expectations.”
What We Know and Don't Know about Online Word-of-Mouth: A Review and Synthesis of the Literature (2014, background): “On the other hand, studies also find evidence for negativity bias (Mizerski 1982), i.e., when consumers are neutral, negative reviews tend to become more salient than positive reviews (Ba and Pavlou 2002).”
Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies (2006, background): “First, Ba and Pavlou [6] suggested that peer ratings, which are similar to customer endorsement, build trust because they establish a reputation.”
A proposed model of e-trust for electronic banking (2015, background): “Trust in online space is defined as “the subjective assessment of one party that another party will perform a particular transaction according to his or her confidant expectation, in an environment characterized by uncertainty” (Ba & Pavlou, 2002).”
Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior (2006, background): “First, the spatial and temporal separation between consumers and Web vendors increases fears of seller opportunism due to product and identity uncertainty (Ba and Pavlou 2002).”
A study of the impact of social media on consumers (2014, methodology): “The next generation of online businesses will be based on communities – a good tool for new customer attraction (Bagozzi & Dholakia 2002; Ridings & Gefen 2004) .”