Understanding customers' loyalty intentions towards online shopping: an integration of technology acceptance model and fairness theory

By Chao-Min Chiu, Huamin Lin, Szu-Yuan Sun, Meng Hsiang Hsu. Behavior and Information Technology, 2009

320 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/89b1fc36914e5971bbbb74c4218bae493f576e02

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Julie Yu-Chih Liu
2. Houn-Gee Chen
3. Donghee Don Shin
4. Ming-Hsien Yang
5. Tsong Shin Sheu
6. Neena Sinha
7. Nidhi Singh

In Organizational Behavior and Human Resource Management

1. Julie Yu-Chih Liu
2. Houn-Gee Chen
3. Donghee Don Shin
4. Ming-Hsien Yang
5. Tsong Shin Sheu

In Sociology and Political Science

1. Donghee Don Shin
2. Neena Sinha
3. Nidhi Singh

Citations in the corpus

• User experience in social commerce: in friends we trust (2013, background): “In particular, the relationship between attitude and intention in social networking sites as well as e-commerce has been widely confirmed (Chiu et al. 2009, Shin 2010, Pai and Tsai 2011).”
• The impact of financial services quality and fairness on customer satisfaction (2012, background): “Fair treatment received from the exchanging party also influences the customer satisfaction and loyalty intentions of online shoppers (Chiu et al., 2009).”