Psychological Contract Violation in Online Marketplaces: Antecedents, Consequences, and Moderating Role

By Paul A. Pavlou, David Gefen. Information systems research, 2005

654 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Information Systems and Management, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/940504ea318db51b49cb244fc38cf6f350049b9b

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Economics and Econometrics

1. Adamantios Diamantopoulos
2. Brian Fitzgerald
3. Pär J. Ågerfalk
4. John E. Ettlie
5. Paul A. Pavlou
6. Huigang Liang
7. Yajiong Xue
8. Angelika Dimoka

In Information Systems and Management

1. Paul A. Pavlou
2. Izak Benbasat
3. Detmar W. Straub Jr.
4. Arun Rai
5. Marko Sarstedt
6. David Gefen
7. Jörg Henseler
8. Christian M. Ringle

In Organizational Behavior and Human Resource Management

1. Izak Benbasat
2. Paul A. Pavlou
3. Detmar W. Straub Jr.
4. Angelika Dimoka
5. David Gefen
6. Anthony Vance
7. Adamantios Diamantopoulos
8. Jörg Henseler

Citations in the corpus

• A Comparison of Approaches for the Analysis of Interaction Effects Between Latent Variables Using Partial Least Squares Path Modeling (2010, background): “As neither Chin et al. (2003) nor any other researchers applying the product indicator approach (eg, Pavlou & Gefen, 2005 ) raise the issue of standardized interaction terms, it remains unclear whether an adjustment has ever been made.”
• Advancing formative measurement models (2008, background): “…towards retailers MIMIC model Information technology literature Brock and Zhou (2005) Internet Research Organizational internet use SEM (PLS) a Pavlou and Gefen (2005) Information Systems Research Psychological contract violation SEM (PLS) a Perceived effectiveness of institutional…”
• What Does the Brain Tell Us About Trust and Distrust? Evidence from a Functional Neuroimaging Study (2010, background): “For example, a seller’s violation of a buyer’s psychological contract (Robinson 1996)—a case of distrust—causes causes an emotional reaction to abruptly abandon the marketplace (Pavlou and Gefen 2005).”
• Technology-Based New Product Development Partnerships (2006, positive): “To examine the potential for common method bias, several tests were performed, following Pavlou and Gefen (2005) .”
• Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal-Agent Perspective (2007, positive): “Since we did not measure an unrelated construct (to economize on survey items), we used a modified test (Pavlou and Gefen 2005) in which a weakly related construct—credit card guarantees (Pavlou and Gefen 2004)—was used.”