Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews

By Dezhi Yin, Samuel D. Bond, Han Zhang. MIS Q., 2014

751 citations recorded by the source corpus.

Subfields: Literature and Literary Theory, Sociology and Political Science, Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/870ddeb16b769b886a15078f90cd43c2bc617bae

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Literature and Literary Theory

1. Han Zhang
2. Grant Packard
3. Samuel D. Bond
4. Dezhi Yin

In Sociology and Political Science

1. Elvira R. Ismagilova
2. Emma L. Slade
3. Yogesh Kumar Dwivedi
4. Grant Packard
5. Han Zhang
6. Dezhi Yin
7. Zhenping Zhang
8. Sarah G. Moore

In Human-Computer Interaction

1. Yogesh Kumar Dwivedi
2. Emma L. Slade
3. Han Zhang
4. Grant Packard
5. Samuel D. Bond
6. Dezhi Yin

Citations in the corpus

• (I'm) Happy to Help (You): The Impact of Personal Pronoun Use in Customer–Firm Interactions (2018, background): “…the personal pronoun categories we consider, explaining language (Moore 2012, 2015), temporal focus (Chen and Lurie 2013), or specific emotion word use (Yin, Bond, and Zhang 2014) could play a role in moderating these effects in customer service interactions or other marketing communications.”
• Perceived helpfulness of eWOM: Emotions, fairness and rationality (2020, background): “By the same token, emotions embedded in eWOM communications can affect perceptions of helpfulness (Ahmad & Laroche, 2015; Kim & Gupta, 2012; Ren & Hong, 2018; Yin et al., 2014; Yin et al., 2017).”
• Keep Your Cool or Let it Out: Nonlinear Effects of Expressed Arousal on Perceptions of Consumer Reviews (2017, background): “An especially relevant inference concerns the amount of effort exerted by reviewers in deliberating on their experience and constructing a thoughtful review (Yin, Bond, and Zhang 2014).”
• Mining customer requirements from online reviews: A product improvement perspective (2016, background): “Previous research has found that many online marketplaces provide mechanisms for consumers to identify helpful reviews [19, 37, 52, 53].”
• Real-Time Movie-Induced Discrete Emotion Recognition from EEG Signals (2018, background): “Similar emotions (such as joy and amusement in the valence-arousal dimension) could have their own unique representation and induce completely different behavioral responses [13].”