Examining the integrated influence of fairness and quality on learners’ satisfaction and Web‐based learning continuance intention

By Chao-Min Chiu, Chao-Sheng Chiu, Hae-Ching Chang. Information Systems Journal, 2007

382 citations recorded by the source corpus.

Subfields: Communication, Information Systems and Management, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/e0c7842a84e8d4e5ce71c858a7a6819279c6011a

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In Communication

In Information Systems and Management

In Organizational Behavior and Human Resource Management

Citations in the corpus

Understanding user experiences of online travel review websites for hotel booking behaviours: an investigation of a dual motivation theory (2018, background): “In a similar vein, Chiu, Chiu, and Chang (2007) demonstrated that users’ satisfaction with online review sites influences their intentions to reuse them, because satisfaction has a positive effect on future intentions, both directly and indirectly, via its impact on users’ attitude (Oliver, 1980).”
Understanding customers' loyalty intentions towards online shopping: an integration of technology acceptance model and fairness theory (2009, background): “…Lim 2001, Martı´nez-tur et al. 2006) but also in other research areas such as organisational fairness (Aryee et al. 2002, Ramaswami and Singh 2003), service recovery (Smith et al. 1999), complaint handling (Blodgett et al. 1997, Maxham and Netemeyer 2002), and Web-based learning (Chiu et al. 2007).”
What Drives Social Commerce: The Role of Social Support and Relationship Quality (2011, background): “Commitment and satisfaction have also been examined by many [8, 17, 18, 33].”
In justice we trust: Exploring knowledge-sharing continuance intentions in virtual communities of practice (2010, background): “Lastly, it should be noted that other factors may also affect the relationship between justice, trust, and behavioral intentions (e.g., satisfaction, Chiu et al., 2007) or such factors may be the possible antecedents of trust (e.g., risk, Gefen, Benbasat, & Pavlou, 2008).”
Perceived fit and satisfaction on web learning performance: IS continuance intention and task-technology fit perspectives (2012, methodology): “The importance of VLS satisfaction for continuing web-based learning systems has long been noted (Chiu et al., 2007a, 2007b; Limayem and Cheung, 2008; Sørebø et al., 2009).”
An empirical investigation of employee portal success (2010, result): “This finding is consistent with other authors’ results (Chiu et al., 2007; Choe, 1996).”
The role of self-determination theory in explaining teachers' motivation to continue to use e-learning technology (2009, methodology): “, Chiu et al., 2005; Chiu, Sun, et al., 2007). The third and last group consists of studies trying to integrate the IS-continuance theory with complementary theoretical perspectives (e.g., Chiu, Chiu, & Chang, 2007; Liu, Liao, & Pratt, 2009; Roca & Gagné, 2008). The present study belongs in the thir”
Measuring information systems success: models, dimensions, measures, and interrelationships (2008, methodology): “…information quality and user satisfaction at the individual unit of analysis (Seddon & Yip, 1992; Seddon & Kiew, 1996; Bharati, 2002; Rai et al ., 2002; McGill et al ., 2003; Almutairi & Subramanian, 2005; Wixom & Todd, 2005; Kulkarni et al ., 2006; Chiu et al ., 2007; Halawi et al ., 2007).”
The impact of financial services quality and fairness on customer satisfaction (2012, background): “Both fairness and system success factors influence user satisfaction and continuance intention on web-based learning systems (Chiu et al., 2007).”
Online Teaching and Learning Experiences During the COVID-19 Pandemic – A Comparison of Teacher and Student Perceptions (2021, background): “…McGorry (2003) found that student satisfaction positively determines students’ decision on taking subsequent online courses; A positive relationship between learners’ satisfaction of online learning and their continuance intentions has also been identified (Chiu et al., 2005; Chiu et al., 2007).”
Critical success factors for e-learning in developing countries: A comparative analysis between ICT experts and faculty (2012, background): “Information quality is defined as the accuracy, completeness, ease of understanding, and relevance of online course materials (Chiu et al., 2007; McKinney, Yoon, & Zahedi, 2002).”
Enhancing perceived interactivity through network externalities: An empirical study on micro-blogging service satisfaction and continuance intention (2012, background): “Subsequently, many studies have also investigated the effects of satisfaction on IS or e-service continuance intention, such as online brokerage service [4], or web-based learning system [11].”