The impact of financial services quality and fairness on customer satisfaction
By Houn-Gee Chen, Julie Yu-Chih Liu, Tsong Shin Sheu, Ming-Hsien Yang. 2012
114 citations recorded by the source corpus.
Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/af590b3bede9380027adc5a1069d981294bd8c6b
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Marketing
- Dimitrios I. Maditinos
- Elissavet Keisidou
- Lazaros I. Sarigiannidis
- Eleftherios Thalassinos
- C. Mbama
- P. Ezepue
In Organizational Behavior and Human Resource Management
- Dimitrios I. Maditinos
- Elissavet Keisidou
- Lazaros I. Sarigiannidis
- Eleftherios Thalassinos
- C. Mbama
- P. Ezepue
Citations in the corpus
- Customer satisfaction, loyalty and financial performance A holistic approach of the Greek banking sector (2013, background): “(2012) and Chen et al. (2012). Every respondent was asked to choose one bank from those they might have transactions with as their main bank, and complete a questionnaire which would refer to their perceptions of their selected bank.”