Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study

By E. Deutskens, Ko de Ruyter, Martin Wetzels, P. Oosterveld. 2004

903 citations recorded by the source corpus.

Subfields: Computer Science Applications, Sociology and Political Science, Statistics and Probability

View Paper: https://www.semanticscholar.org/paper/db317a5871f8df84a23948718c8f4d67b4f09e84

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Citations in the corpus

Extending Lead User Theory: Antecedents and Consequences of Consumers' Lead Userness (2008, neutral): “This was done in order to ensure a satisfactory response rate, which seems particularly critical for online surveys (e.g., Deutskens et al. 2004). iv This estimate is backed by the fact that an average of 1,000 distinct sailplaners visit the website per month (based on server log file analyses by…”
Exploring consumer adoption of proximity mobile payments (2014, methodology): “Given the length of the survey, the opportunity to enter a monetary lottery was used to try to enhance response rates without lowering data quality (Sauermann & Roach, 2013; Deutskens, Ruyter, Wetzels, & Oosterveld, 2004).”
Does Socially Responsible Supplier Selection Pay Off for Customer Firms? A Cross‐Cultural Comparison (2013, background): “kens, De Ruyter, Wetzels, & Oosterveld, 2004) and have the requisite industrial and job experience needed for answering the questions of interest (Dennis, 2001; Deutskens et al., 2004).”
The Use and Effects of Incentives in Surveys (2013, background): “…on survey response.7 Of the remaining seven articles, all testing the effect of a lottery on response rates, five (Cobanoglu and Cobanoglu 2003; Deutskens et al. 2004; göritz 2006b; göritz 2004a; Marcus et al. 2007) found that lotteries did not significantly increase response rates over a…”
Response Rates In Hospitality Research: An Overview of Current Practice and Suggestions For Future Research (2020, background): “In their study, Deutskens et al. (2004) focused on the response rate and quality of internet-based surveys.”
Can Lottery Incentives Boost Web Survey Response Rates? Findings from Four Experiments (2011, background): “Other researchers that have investigated the effectiveness of lotteries as web survey incentives seem to take for granted the logic of how they might work and simply consider them a type of post-paid, material incentive (see, for example, Bosnjak and Tuten 2003; Deutskens et al. 2004; Heerwegh 200”
Positive and negative spillover effects from electric car purchase to car use (2013, background): “The response rate for the normal car sample is within the range expected for an online study with long questionnaires (Deutskens et al., 2004); the response rate for electric car buyers is comparatively high.”
Increasing Web Survey Response Rates in Innovation Research: An Experimental Study of Static and Dynamic Contact Design Features (2013, positive): “We now examine whether our contact design features selectively appeal to certain types of respondents (“selective responding”) 12 and whether design parameters affect the quality of the actual survey responses (Deutskens et al., 2004; Groves & Peytcheva, 2008; Walsh, Kiesler, Sproull, & Hesse, 1992)”
Improving Survey Response Rates in Online Panels (2016, background): “However, the results are mixed; some studies find a positive effect (Brennan, Seymour, & Gendall, 1993; Deehan et al., 1997, Deutskens et al., 2004; Faria & Dickinson, 1992) and others find no effect (Furse & Stewart, 1982; Skinner, Ferrell, & Pride, 1984; Warriner et al., 1996).”
Understanding the Motivation and Travel Behavior of Cycle Tourists Using Involvement Profiles (2010, neutral): “21 days in mail surveys ( Deutskens et al, 2004 ).”
Global Purchasing Strategy: Conceptualization and Measurement (2006, background): “Empirical studies that compare on- and offline research confirm the comparability of on- and offline surveys with the advantage that online research minimizes data collection costs and time ( Deutskens, De Ruyter, Wetzels & Oosterveld, 2004 ).”
Consumers’ Emotional Bonds with Foreign Countries: Does Consumer Affinity Affect Behavioral Intentions? (2011, methodology): “Of 430 invited respondents, 226 answered the questionnaire, yielding a highly satisfactory response rate of 55.12% (Deutskens et al. 2004; Sheehan 2002); after we accounted for item nonresponse, the final sample used for analysis comprised 210 respondents—a sample size comparable to those used in…”