When we are onstage, we smile: The effects of emotional labor on employee work outcomes

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Emotional intelligence and creative performance: Looking through the lens of environmental uncertainty and cultural intelligence (2018, background): “, 2006), service performance (Chu et al., 2011) and individual and organizational success (Blanchard, 2010).”
Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture (2019, background): “For example, deep acting is related to greater job satisfaction, and decreased burnout and counter productive work behaviors (Chu et al., 2012; Hunter and Penney, 2014; Hofmann and StokburgerSauer, 2017).”
Emotional contagion in organizational life (2018, background): “Specifically, Chu et al. (2012) found that hospitality employees who were more susceptible to catching others’ emotions did not experience increased emotional exhaus-”
Customer incivility and employees' outcomes in the hotel: Testing the mediating role of emotional exhaustion (2019, background): “Such demands alone can be an emotionally exhausting task, while encounters with rude or disrespectful customers are likely to heighten pressure, which can affect their overall work outcomes and wellbeing (Chu et al., 2012).”