Experiential value: Conceptualization, measurement and application in the catalog and Internet shopping environment.

By C. Mathwick, Naresh K. Malhotra, Edward E. Rigdon. 2001

2,393 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/b5d34ac6fb6b3e0163a4c02224b60b5f0117dcb2

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Citations in the corpus

Understanding consumers’ multichannel choices across the different stages of the buying process (2012, neutral): “1999), and price (Mathwick et al. 2001; Sweeney et al. 1999).”
Online impulse buying of tourism products: The role of web site personality, utilitarian and hedonic web browsing (2016, neutral): “For example, utilitarian value is more cognitive aspects of attitude, such as economic “value for the money” and decisions of convenience and time savings (Overby et al., 2005; Teo, 2001) and comparing traders and evaluating price/quality ratios (Grewal et al., 2003; Mathwick et al., 2001).”
The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination (2011, background): “, Zeithaml, 1988) and multi-dimensional value research (e.g., Hume & Mort, 2010; Jamal, Otham, Maheran, & Muhammad, 2011; Mathwick et al., 2001) but is dominant in the latter.”
The role of atmospheric cues in online impulse-buying behavior (2013, background): “The environmental cues of a store include window displays, store layout, architecture, and background music (Mathwick et al. 2001).”
Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2014, background): “Perceived enjoyment thus is a form of intrinsic experiential value (Mathwick et al., 2001) that can be generated by the six hedonic benefits, which will be discussed below, and thus is considered synonymous with hedonic value in this study.”
Empirical testing of a model of online store atmospherics and shopper responses (2003, background): “Consumer characteristics such as risk aversiveness, style of processing (visual/verbal), and experiential value (Mathwick et al., 2001) may play a moderating role.”
An integrative framework capturing experiential and utilitarian shopping experience (2007, background): “, 2002) and online (Eroglu et al., 2001; Mathwick et al., 2001) shopping environments on consumer responses.”
Creating Effective Online Customer Experiences (2018, background): “Entertainment reflects an appreciation for the “spectacle” experienced on the web page, involves the fun and play of online shopping, and accords more than just an achievement-oriented purchase opportunity (Childers et al. 2001; Mathwick, Malhotra, and Rigdon 2001).”
Relationships Among Experiential Marketing, Experiential Value, and Customer Satisfaction (2008, background): “Sixteen questions were translated from Brady and Cronin (2001) on service quality, Sweeney and Soutar (2001) on emotional values, Mathwick et al. (2001) on functional value, and Parasuraman, Zeithaml, and Berry (1988) on customer satisfaction.”
Facets of visual aesthetics (2010, background): “…2007; van der Heijden, 2003) or single scales from more general instruments aimed at evaluating website as a whole (e.g., Cober et al., 2003; Kirakowski and Claridge, 2001; Lindgaard and Dudek, 2003; Finn and Kayande, 2003; Loiacono et al., 2002; Mathwick et al., 2001; van Schaik and Ling, 2005).”