The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination

By Lesley Ledden, Stavros Kalafatis, Alex Mathioudakis. 2011

130 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/14c48677817282591e7e5e7aa1ef2686c3dedc1c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. H. Harvey
2. Rana M. Tamim
3. S. Parahoo

In Organizational Behavior and Human Resource Management

1. H. Harvey
2. Rana M. Tamim
3. S. Parahoo
4. Tamer H. Elsharnouby

In Strategy and Management

1. H. Harvey
2. Rana M. Tamim
3. S. Parahoo
4. Tamer H. Elsharnouby

Citations in the corpus

• Factors influencing student satisfaction in universities in the Gulf region: does gender of students matter? (2013, background): “While Ledden, Kalafatis, and Mathioudakis (2011) argue that multiple audiences and stakeholders (e.g. students, employers, alumni, society at large) may be identified; Yeo (2008) contends that higher education is progressively becoming a service with students targeted as prime customers.”