Roy Toffoli

Social Psychology · 2001–2009

A researcher in the Science corpus: 3 papers; trusts 4 researchers and is trusted by 3 researchers here, as inferred from the citation graph.

Subfields

• Social Psychology — 13 citations into it; #9,755 of 15,694 by trust here, #8,310 by citations
• Sociology and Political Science — 13 citations into it; #14,427 of 22,756 by trust here, #10,132 by citations
• Organizational Behavior and Human Resource Management — 7 citations into it

Whom Roy Toffoli trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. M. Morrin
2. R. Bies
3. Karl Aquino
4. T. M. Tripp

Who trusts Roy Toffoli overall

1. Yany Grégoire

Papers from Roy Toffoli's perspective

Ordered by how strongly the researchers Roy Toffoli trusts endorse each paper. Same corpus, a different order for every researcher.

1. Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations. (Journal of Applied Psychology)
2. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
3. Outraged Consumers: Getting Even at the Expense of Getting a Good Deal
4. Vengeance is mine: Narcissism, vengeance, and the tendency to forgive
5. The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions
6. Culture: A Fundamental Context for the Stress and Coping Paradigm
7. Justice perceptions of complaint-handling: a cross-cultural comparison between PRC and Canadian customers
8. Diffusing Customer Anger in Service Recovery: A Conceptual Framework
9. Work-family conflict and job withdrawal intentions: The moderating effect of cultural differences
10. A REVIEW OF FORGIVENESS PROCESS MODELS AND A COPING FRAMEWORK TO GUIDE FUTURE RESEARCH

Their papers

• Consumer revenge behavior: A cross-cultural perspective (2009) — 203 citations
• Perceived Control and Consumer Attribution for the Service Encounter (2002) — 102 citations
• A cross-cultural study of the persuasive effect of fear appeal messages in cigarette advertising: China and Canada (2001) — 101 citations