Impact of Technostress on End-User Satisfaction and Performance

By Monideepa Tarafdar, Q. Tu, T. S. Ragu-Nathan. Journal of Management Information Systems, 2010

810 citations recorded by the source corpus.

Subfields: Communication, Information Systems and Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/ae3789827ffee3e0bdc5b1a0addb7bb4a79d42cf

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Citations in the corpus

Giving too much social support: social overload on social networking sites (2015, background): “Exposure to social overload can cause different reactions (Tarafdar et al, 2010) that, according to SST, are either psychological or behavioral (Barrera, 1986; Thoits, 1995; Evans et al, 2000).”
Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors (2021, background): “The causes of technostress include dependency on technology when working (Liu et al., 2019), work overload (Tarafdar et al., 2010), anxiety about one’s own IT capabilities amidst constantly changing technology (Ragu-Nathan et al., 2008) and work-home conﬂict (Ayyagari et al., 2011).”
The effects of technostress within the context of employee use of ICT (2014, background): “For a more in-depth understanding of each of these five components, see Tarafdar et al. (2007).”
Digital Stress over the Life Span: The Effects of Communication Load and Internet Multitasking on Perceived Stress and Psychological Health Impairments in a German Probability Sample (2017, background): “Prior research has linked both technostress and information overload to a number of negative psychological outcomes in the working context, such as lower job satisfaction, decreased productivity, stress, and burnout (Ragu-Nathan et al., 2008; Reinke & Chamorro-Premuzic, 2014; Tarafdar, Tu, Ragu-Nath”
Technostress creators and job outcomes: theorising the moderating influence of personality traits (2015, background): “Recent information systems (IS) studies have examined the antecedents and consequences of technostress, which has been shown to influence job parameters such as perceived work overload and information fatigue, resulting in demoralised, demotivated and frustrated employees resulting in negative perfo”
Explaining the link between technostress and technology addiction for social networking sites: A study of distraction as a coping behavior (2019, background): “The consequences of technostress for the individual include reduced job satisfaction, innovation, productivity, end user satisfaction, and performance (Ragu-Nathan et al. 2008; Tarafdar et al. 2007; Tarafdar et al. 2010), and increased burnout (Ayyagari et al. 2011; Maier et al. 2019).”
The technostress trifecta ‐ techno eustress, techno distress and design: Theoretical directions and an agenda for research (2019, background): “Outcomes relating to use of IS include lack of IS‐enabled innovation and productivity, low end user satisfaction (Tarafdar et al., 2010, 2015; Zhang et al., 2016), resigned or unwilling compliance with use requirements such as quick response to e‐mail (Barber & Santuzzi, 2015), and nonadherence to…”
Does personal social media usage affect efficiency and well-being? (2015, background): “People who use great amounts of technology in general have been found to have higher levels of technostress (Tarafdar et al., 2010).”
Understanding Employee Responses to Stressful Information Security Requirements: A Coping Perspective (2014, methodology): “, technostress) influences a number of IT and non-IT-related cognitions and behaviors [56, 67].”
Wellbeing Costs of Technology Use during Covid-19 Remote Working: An Investigation Using the Italian Translation of the Technostress Creators Scale (2020, background): “In this context, negative consequences such as stress or workaholism can increase [23], while performance on complex tasks decreases [22].”
Technostress: negative effect on performance and possible mitigations (2015, background): “While conditions that create technostress, that is, TSC, are negatively associated with productivity and user satisfaction with IS (e.g. Tarafdar et al., 2007, 2010), their relationship with specific performance outcomes has not been examined.”
The effects of technostress and switching stress on discontinued use of social networking services: a study of Facebook use (2015, positive): “Such stressors that are associated with technostress are called technostress creators (Tarafdar et al., 2007), which cause reactions among individuals that are commonly called strain (Tarafdar et al., 2010; Ayyagari et al., 2011).”