Reducing burnout in call centers through HR practices

By Filipa Castanheira, M. Chambel. 2010

168 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/ac50193a5f3017463c53a433d3100a496a971994

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

1. R. Peccei
2. Sharon K. Parker
3. M. van Veldhoven
4. A. van den Broeck
5. Kecia M. Thomas
6. Catherine Bailey
7. J. Paauwe
8. Na Fu

In Organizational Behavior and Human Resource Management

1. Kerstin Alfes
2. Sharon K. Parker
3. M. van Veldhoven
4. R. Peccei
5. David Holman
6. A. van den Broeck
7. Catherine Bailey
8. Edel Conway

In Sociology and Political Science

1. Sharon K. Parker
2. M. van Veldhoven
3. Catherine Bailey
4. Kecia M. Thomas
5. Lisa van der Werff
6. J. Paauwe
7. A. van den Broeck
8. S. Downey

Citations in the corpus

• Demands or resources? The relationship between HR practices, employee engagement and emotional exhaustion within a hybrid model of employment relations (2016, methodology): “Regarding those practices that support performance management systems, research findings show that training (Castanheira & Chambel, 2010) and promotion opportunities (Deery, Iverson, & Walsh, 2002) are negatively linked to various indicators of work stress including burnout.”
• The role of diversity practices and inclusion in promoting trust and employee engagement (2015, background): “There has been a call in the literature for more empirical research in order to elucidate the ‘black box’ of intervening mechanisms that explain how HR practices impact important outcomes for organizations and their employees (Gould-Williams & Mohamed, 2010; Castanheira & Chambel, 2010).”
• The turn to employees in the measurement of human resource practices: A critical review and proposed way forward (2019, background): “ENDNOTES 1 The 28 studies were as follows: Andreeva and Sergeeva (2016); Ang, Bartram, McNeil, Leggat, and Stanton (2013); Castanheira and Chambel (2010); Chen, Zhang, and Fey (2011); Conway and Monks (2008); Gong, Law, Chang, and Xin (2009); Harley, Allen, and Sargent (2007); Jensen et al. (2013);…”
• Work design influences: A synthesis of multilevel factors that affect the design of jobs (2017, result): “These findings for individual practices are complemented by the results from Castanheira and Chambel’s (2010) study which found that”